I turned on my phillips go gear and the screen tells me to connect player to pc and i do and does nothing whats wrong it wont load songs playlists and wont let me turn it off or go to the menu or go to the view screen

Hello,

Assuming the player is charged. (For charging always connect directly to the computer, not through a reader or hub).
When buttons on the player do not react, reset the player:
Disconnect the player from the computer.
See that the HOLD button is not engaged.
Gently push the RESET button on the rear side: use a narrow pointed
object, like a paperclip.

Did synchronization of the songs in Windows Media Player fail ?
For transferring songs, check in Windows Media Player:
1. The player is detected in Windows Media Player 10 or higher.
2. Setup the Library / Add to Library: add the location of songs you want to transfer in the library.
3. Create Playlist; give the list a name and put songs in a playlist
4. Sync Playlist: transfer the list of songs onto the player and wait for the message until you're allowed to disconnect.

Using Windows Media Player 11 ?

1. Have WMP11 always on top for "drag and drop" usage
Right click in the head of the WMP11 page: in Tools > Options... > Player : select "Keep the player on top ..."
Restore Down the size of the WMP11 screen and adjust the size on the
edge(s) as you require for your screen.
2. in [Library] mode: under Playlists "Create Playlist" e.g. "My Playlist"
and Enter: "My Playlist" is added on the right screen side.
3. Open your music maps and ad songs by drag and drop method
onto the right saying "Drag items here"
4. when ready adding songs in [Library] mode: "Save Playlist"
5. in [Sync] mode drag e.g. "My Playlist" under the connected device
and "Start Sync": wait until al files have synchronized: a message
will show up when you can disconnect the player.

Have solved this problem on GoGear syncing with WMP 11 by going to options on the device itself, then go to the "settings" option, scroll down to "PC Connection Preferences", from here you will select the check box saying "MTP" then back out of options and connect your device and go back to your WMP 11 and drag your playlists to the syncing area and resync your device. You should then be able to see your playlists under the playlist option in music along with the "playlist on the go" playlist.

Hope this will help!

- Jared
Determan Technology LLC

AAAaaaahhhhhh...

You can thank Microsoft for creating Digital Rights Management.

Okay...I'm assuming this is an MP3 that you loaded using the Rhapsody-to-go or other music service that allows for subscription music.

What the MP3 player is telling you is that because you have subscription music and not purchased music, the DRM allows you to only play the song or songs 30-90 days after download. To continue to listen to the songs, you will need to open your Media Manager software (Best Buy Digital Music Service, Rhapsody, WMP11, Media Monkey, etc) connect your MP3 player to the PC, identify the MP3 player through the media manager and tell it to re-authorize your tracks. Once its finished you'll be able to play your songs for another 30-90 days. You will need to repeat this re-authorizing to continue to play the tracks.

hi,

Have you tried connecting to the net and then continue to subscribe??

do not ADD mp3 tracks into the playlist folder. this is not how it works. connect the player to the pc, then transfer mp3s into the MUSIC folder. Get into the foled, right click on song you want to be on playlist, and option PLAYLIST comes up. press on it and a new window will open, with playlist options. you can drag and drop mp3s in there, and so you'll have your playlist.

SOUNDS LIKE YOU NEED TO CONNECT YOUR MP3 player to your computer open the music folder from the mp3 delete every song then try and down load the music from your computers music library

Try using Windows Media Player (version 11 should be fine) to sync music files to it. Using drag-and-drop to the device folder only sometimes works (and usually doesn't).

ok, sounds like a problem I had when I was working out the software! The easiest way to create a playlist with the Zen, is doing it over your PC, if you don't have the software it is available for FREE download at the official creative Zen site, just choose your model and region then hit download- simple! (You won't need Zencast with sleek photo model) ok! install your software blah blah blah, once it's gone through that process, restart your pc and then plug in your zen. the software should instantly recognise that your player is connected, so now, you can open up the software via desktop shortcut or start menu. From here, you've got a whole ton of options, whether to add to your library, create playlists etc etc. Choose create playlist and the process is easy. Left side of the screen is navigation of your Library, right side is navigation of current playlists. Create a new list, then name it. From the top left of the screen, select a folder on your library to open, the lower left displays what's in the folder you are viewing. move tracks over accordingly, holding down ctrl while you click is a fast and easy way to select more than one track at a time. hit add in the center of the screen to move stuff over to your new list. when you're done, save it. when you exit the software and unplug your zen, it should take a minute to update itself, sometimes you may need to restart Zen also to get the playlists updated. I hope this helps!