All components work fine but when trying to open cd door nothing happens. Finally tried it with the remote. Door did open but disc tray did not fan out as one in store did. Finally got it to close but now all the window says is close and it will not play cd. Have to turn entire unit off to get the window to say anything but close.
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Just below the CD/DVD tray there is a tiny hole. Insert a straighten paper clip in this hole and gently push the paper clip until the CD/DVD tray pops out. You can now pull the tray out until it is in the fully opened position to remove the disc. Try pushing the eject button to see if the tray closes, then push the eject button to see if the tray opens. If this foes not work then the CD/DVD drive is faulty and it needs to be replaced.
There is a small belt under the loading tray which would have gone slack ( loose ) and the sound you hear is it slipping on the motor pulley. If you are confident you can remove the mechanism and turn it upside down and access this belt. Dismantle only if you can get the spare belt or your efforts will be in vain.
Turn off the computer and then use the paper clip to open the DVD tray.
If this doesn't work, then something is jaming and stopping the tray from opening. In this case, remove the DVD drive and dismantle the drive (ie. remove the metal cover to reveal the internal components and remove the CD ot DVD disc.
If nothing works the the DVD drive is faulty and needs to be replaced, these drives are not expensive.
I have the same exact problem with my Onkyo C-707CHX and I found a solution that doesn't involve jamming any screws or other metal objects into your cd tray (which could most likely just cause more damage). This way seems a little safer: Power on your device and hit the open button. As soon as you hit the open button quickly push slightly with both hands on both sides of the cd tray that should be opening. You should hear the trays moving around in there and then you have to try to feel for a slight push from the tray. As soon as you feel that slight push, take your hands off of the tray and let it come out. This has been working for me for a while now (and hopefully will continue to work until I take it to get fixed somewhere). The only issue I have run into is that my "Disc 1" open button doesn't work with this method. So I just use this method with disc 2 or 3 and then once it's open I can hit the disc 1 button to get to that tray. So if it doesn't work with one tray, try the other two as well. Hope this helps.
Problem of tray opening on hp dvd burner. I got the door open as suggested above with paperclip. Then took some CRC 2-26 plastic safe electrical grade lubricant and swabbed the pivoting door mechanism. Opened with the paperclip about 5-6 more times until it finally opens normally.
It sounds like you have put a disc in the tray that the system can not read, so it will just keep trying to read the disc over and over again. If you turn everything off by the plug and wait a few mins the whole system should stop. Put the plug back in and as soon as you turn your system on, try and press the disc open key before the lens gets a chance to start reading it again.
If this does not work you may just have a disc jammed. So you will have to get someone to check it out for you if you do not understand what you will be doing, because you may do more harm than good to your system.