My scanner could not start after transporting it without locking. SOME BODY LOOKED AT IT AND SAID THE PROBLEM WAS WITH THE MOTOR. HOW CAN I GET THE MOTOR.

Sounds like the scan head is locked. This is usually done so you can transport the scanner without bouncing the scan head out of alignment. Look under the scanner and you will see it. Make sure it's in the UNLOCKED position. You may need to power the unit off/on to reset it or restart your computer to get a fresh attempt at the scanner.

The scanner may have a locking lever that locks the scanner head so you can transport it without damaging the scanner head.
Locate the locking lever and unlock the scanner head.

I had the same problem. I disconnected the scanner from the PC. restarted my computer. Shook my scanner a little bit while PC was rebooting (or maybe a little slap) and when PC was rebooted), i plugged my scanner back and it recalibrated automatically.

The first thing to try: a new USB cable and a different port. (If you are using a hub, try directly connecting to the computer). What does the device manager say about the scanner? (In Windows, access from the Control Panel > Hardware. Exact directions depend on the OS version.)

Check the transport lock on the bottom of the scanner - do not put the scanner on its side when you check the lock.

Make sure the scanner was on and had already warmed up (stopped blinking) before you tried to start the scanner software (either by the buttons or from the scanner). You may want to reboot the computer (in case the computer thinks one program has locked access to the scanner).

I hope this helps.

Cindy Wells
(scanners require two-way communication with the computer and a bad cable will stop the scan even when the computer sees the scanner and the software installed without a problem.)

This noise is caused by the transport lock. Power the scanner off. Lock and unlock the transport lock a few times and then leave it in the unlocked position again and power on.

Check if you haven't moved the scanner lock lever accidentally - find the lock lever (used to immobilize the carriage in transport) and move it to locked position, then to unlocked, and power up your unit. Chances are that the carriage was not dislocated when trying to move while locked, and will start to operate.
If it's not that, it may be a number of things, like broken belt, encoder strip (if any), carriage motor fault - things you won't be able to repair yourself.

On some models there is a transport latch to lock the scanner. Look under the scanner (where the copy comes out) and you will see a green slide. Look down thgrough the scanner glass and you will see a lock/unlock symbol.

Is the scanner transport lock engaged?

This is either a screw, pin, Clip, Slideswitch or button that keeps the delicate scanner head from moving during shipment.

Look for it in the back and on bottom. If that isn't it, then the driver circuit for the stepping/space positioner motor is bad and you need a techie like me to fix... or just get a new AIO for $39.95 from Wal Mart.

Most of the time the scanner is locked. There is a clear plastic lock located under the scanner. Look on th e top in the opening where the paper comes out, one way locks the scanner for transport the other unlocks it for use...

An error occurred when you set the transportation lock to the locked position. To clear the error message on the LCD panel, set the transportation lock to the unlocked position, and then turn on the product again or press the B&W Start or Color Start button to restart the scanning job.

You can find the transportation lock on the left hand side of scanner when you lift/tilt ADF up. Hope this helps...