I bought HP Photo smart c6180 All-in-one Printer,
but after the installation, the black cartridge appear to be damage but the order five cartridges were indicated good, i try replacing the same black cartridge number which is (363) but this time it appears that i should install the cartridge which was pack with printer.
so what should i do because i have spend all my money on different cartridges which never work and i beginning to regret buy HP product.
thank you.
Hi The 363 cartridges that came with the printer MUST be used before any cartridges you buy in the shop are installed. The cartridges that come in the printer box are called "host cartridges" their ink is different and is required to install the printer for the first time. Once the installation ink is used, you are free to install & use any cartridges you would normally buy in the shops.
If the cartridge that came with the printer is not working, contact HP technical support and they should send you a free replacement.
Cheers.
Testimonial: "though i have not try this solution yet but I'm 100% sure that about my problem. even i never knew hp format cartridges thanks very mach"
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