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Posted on Oct 23, 2009
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My new iPhone 3GS shuts down my computer when I plug it in

I have the new iPhone 3GS and have the same problem. My computer recognises the camera but shuts down every time it tries to then recognise the phone. It did work briefly but as soon as I registered my phone I had the problem. So I don't think lack of power is an issue. When the blue screen appearsI see a message at the bottle "PHYSICAL MEMORY DUMP". I'd love a simple solution as I dont really want to email 60 odd photos and i'd like to keep them for caller ID etc

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  • Contributor 1 Answer
  • Posted on Jan 04, 2010
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Hi I had the same problem, for a few days the new Iphone worked fine then started to appear as digital picture divice then just shut my Laptop down as soon as i plugged it in. I contacted Apple who were very helpfull and sent me 4 mails with advice. The one that worked for me was ...........
If you have anything running on your pc/Laptop with Logitech driver it conflicts with the apple drivers. I had a built in webcam on Laptop and when I typed Logitech in the search on start menu found it was run by that driver. I uninstalled it and deleted all the relavent files plugged Iphone in and no more problems except I now dont have a webcam but I thought small price to pay.

I hope this Helps
Best wishes
Andy

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  • Posted on Oct 23, 2009
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Shut off windows system restore.
Uninstall any software you installed for your iPhone. (Keep it unplugged from your system, for now).
Download www.ccleaner.com/ once downloaded, install it and run the program. Restart your system when finished. Check windows for updates. Restart your system if updates were installed.
Re-install the software for your iPhone. Or you can download a verity of compatible software;
http://www.google.com/search?hl=en&q=Pc+compatible+Software+for+iPhones+&btnG=Search&aq=f&oq=&aqi=
Install the software than connect your iPhone to your system.
Once everything seems fine turn windows system restore back on and create a restore point. Everything should be OK.

Cheers!
Mike

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Got a new Iphone 3Gs and all seems to be ok but when I connect it to my pc all I get is a "iTunes cannot connect to this iPhone because of an unknown error". I'm hoping its something simple that I've just...

If your using a MAC try the below steps as this worked for me:

1. User - Library - Prefrences - com.apple.iTunes.plist
2. Delete that com.apple.iTunes.plist
3. Restart the computer. It should recognise.

If your using a PC the steps are lengthy, and the steps are:

Restore I-Phone
1) Close all programs and restart computer.
2) Open iTunes and plug in powered off iPhone with direct USB connection.
3) If iTunes fails to connect to iPhone...continue to #4, if it does...restore.
4) Shut DOWN iTunes again.
5) Power OFF the iPhone & Disconnect from computer. (Power off two ways-one will work, hold home and sleep button until off or just hold sleep button until off)
6) Hold down Home button & connect to computer using direct connected USB cable (keep holding down the home button until iTunes sees it).
7) It should go into recovery mode and iTunes should recognise it.
8) If you want to recover to previous software version, Hold Alt/Shift and click restore in iTunes. Then select the old update version.

If the above steps doesnot work then try the below steps:

1. Turn the iPhone ON
2. CONNECT it to the computer with a DIRECT USB connection.
3. Make sure iTunes is open so you'll know when it enters DFU mode.
4. HOLD the Power/Sleep-Wake button AND the Home button for 10 seconds.
5. RELEASE only the Power/Sleep-Wake button and continue to hold the Home button.
6. WAIT until iTunes recognizes the phone in DFU Restore mode (in Windows a bubble pops up saying it recognized new hardware "DFU Mode" or something to that effect)
The last step may take SOME TIME, like, say, even 60 seconds or so.
The screen should be OFF (black), if you see the "Connect to iTunes" logo, START OVER.
It may take a few tries to do the steps just right, just reboot
(hold both Power/Sleep-Wake AND Home until the Apple logo appears and the phone turns back on) then try again.
7. Then restore the iphone

-Plug one end of the cord into your phone and the other in your computer
-Remove the cord in your computer, leaving the cord in the phone still plugged in
-Hold both the home button and on/off button on the phone
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-Plug in the other end of the cord in your computer while still holding the home button on the phone
-Once the apple logo appears, continue holding until you see the plug into itunes screen on your phone
-Click restore.

Hope this should resolve your issue :)
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you must be install first the iPHOne before you connect it to the PC
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Solution:
http://rubayathasan.com/iphone/iphone-3gs-camera-not-saving-pictures/
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