Fax out OK, but no faxes can come in - HP 1010 Plain Paper Inkjet Fax

Before selecting the ring to answer, under stand what it is..
Press Menu button, scroll to fax set up with help of arrow keys, press ok button, scroll to answering mode. Select desired "auto, manual, fax & tele/fax.
What are these?
Auto: Auto aromatically tele mode will coverts in to fax mode irrespective of selected ring count. suppose if ring count selected as 4, printer will ring 4 times then stops ringing & converts in to fax mode. It doesn't matter whether it's telephone or fax.
Manual: Printer always telephone mode. To convert in to fax mode, need to press fax button while ringing.
Tele/Fax: Printer detects the incoming call type as tele(analog)or fax(digital) accordingly its will act. If its fax , line converts in fax mode with out any ring(silent detection), prints the received fax.If its telephone,printer rings as tele phone.
* In auto mode only you need to select desired ring to answer(2-6 rings)
There fore first you need to select "auto"mode, then scroll to ring to answer, press ok then select desired ring count, press ok to confirm..

If you require printed confirmation that your faxes weresuccessfully sent, follow these instructions to enable fax confirmation beforesending any faxes. The default fax confirmation setting is Off. This meansthat a confirmation report is not printed for each fax sent or received. Aconfirmation message indicating whether a fax was successfully sent appearsbriefly on the control-panel display after each transaction. NOTE: You can include an image of the first page of the faxon the Fax Sent Confirmation report if you choose On Fax Send or Send &Receive, and if you scan the fax to send from memory To enable fax confirmation
1.Press the (Setup) button.
2.Press right arrow to select Print Report, and then press OK.
3.Press right arrow to select Fax Confirmation, and then press OK.
4.Press right arrow to select one of the following, and then press OK. Off Does not print a fax confirmation report when yousend and receive faxes successfully. This is the default setting. On Fax Send Prints a fax confirmation report for every faxyou send.
OnFax Receive Prints a fax confirmation report for every fax you receive.
Send& Receive Prints a fax confirmation report for every fax you send andreceive

Hi,

There could be several reasons for it. the basic one is..

Press SETUP Button on front panel
Scroll to Fax setting or Advanced Fax settings - Press OK
Check for Error Correction Mode or ECM - Press OK
Turn the ECM Off - Press OK

Try to receive fax.

Receiving a fax
Receiving a fax automatically
1 Make sure the printer is on and is connected to a working phone line.
2 Make sure that Auto Answer is on.
To check if Auto Answer is on:
a From the printer control panel, press (tool icon).
b Press the arrow buttons until Fax Setup appears, and then press ok.
c Press the arrow buttons until Ringing and Answering appears, and then press ok.
d Press again.
Check to see if Auto Answer is set to On.
e If Auto Answer is not set to on, press the arrow buttons until On appears, and then press to save the setting.
3 Set the number of times the telephone rings before the printer automatically receives faxes:
a Press the arrow buttons until Pick-up On appears, and then press ok.
b Press the arrow buttons until the setting that you want appears, and then press to save the setting.
When the number of rings you set is detected, the printer automatically receives the incoming fax.
Receiving a fax manually
1 Make sure the printer is on and is connected to a working telephone line.
2 Make sure that Auto Answer is off.
3 To receive the fax, press (green botton) or press * 9 * on the telephone after you answer it and hear fax tones.
4 Hang up the telephone.
The printer receives the fax.
Receiving a fax with an answering machine
1 Make sure that Auto Answer is on.
2 Make sure you have set the number of times the telephone rings before receiving a fax automatically.
When a telephone ring is detected, the answering machine picks up the call.
• If the printer detects a fax, it receives the fax and disconnects the answering machine.
• If the printer does not detect a fax, the answering machine receives the call.

3 Set the answering machine to answer incoming calls before the printer does.
For example, if you set the answering machine to answer calls after three rings, set the printer to answer calls
after five rings.
Forwarding faxes
Use the fax-forwarding feature if you are going to be away, but still want to receive your faxes. There are three
fax-forwarding values or settings:
• Off—(Default)
• Forward—The printer sends the fax to the designated fax number.
• Print & Forward—The printer prints the fax and then sends it to the designated fax number.
1 Make sure the printer is on and is connected to a working telephone line.
2 Press the arrow buttons until Fax Setup appears, and then press ok.
3 Press the arrow buttons until Ringing and Answering appears, and then press ok.
4 Press the arrow buttons until Fax Forward appears, and then press ok.
5 Press the arrow buttons until Forward or Print & Forward appears, and then press ok.
6 Enter the number to which you want to forward the fax, and then press ok.

It's gone forever, once your machine received a EOT (end of transmission signal), your fax machine thinks it was received OK and clears it from memory.

First Check the Phone Line That would be connected at the back of the printer ; it should be Two prong i.e. check at the tip of the phone line that is connected at the back of the printer there should be 2 copper wire strip.
Connect it at the back of the printer which says Line 1 ;
Press the "Setup" button(Symbol of a Monkey Range)
Press the Right Arrow key and look for Bsic Fax setup Press OK
Look for Fax header press ok
Enter your Name Select Done
Enter you Fax no. Select Done
Look for Rings to answer Press OK
Make it 2 If its a dedicated fax line
Or, Make it 6 if you use it with phone and use an Answering Machine
Get back to the previous menu and Look for Advanced Fax Settings Press ok
Select Distictive Ring pattern press ok
Select if you have one otherwise Select ALL Rings Press Ok
Under DRP look for ECM : make it OFF
Under ECM look for FAx speed : make it medium
IF you have Voice mail you may not recieve fax ; cannot use fax on vonage line
Try to Fax this should Work;

Set the junk fax mode
By default, Block Junk Fax mode is turned On . If you do not subscribe to a caller ID service through your phone provider, or do not want to use this feature, you can turn off this setting.
To set the junk fax mode
Press Setup .
Press the right arrow to select Basic Fax Setup , and then press OK .
Press the right arrow to select Junk Fax Blocker Set Up .
Press the right arrow to select Block Junk Fax the press OK .
When prompted, press 1 for Yes or 2 for No .
Add numbers to the junk fax list
There are two ways to add a number to your junk list. You can select numbers from your caller ID history, or you can enter new numbers. The numbers in your junk list will be blocked if Block Junk Fax mode is set to On .
To select a number from the caller ID list
Press Setup .
Press the right arrow to select Basic Fax Setup then press OK .
Press the right arrow to select Add Number to Junk List , and then press the right arrow to select Number and then press OK .
Press the right arrow to scroll through the numbers from which you have received faxes. When the number you want to block appears, press OK to select it.
When the Select Another? prompt displays, do one of the following:
If you want to add another number to the list of junk fax numbers , press 1 to select Yes , and then repeat step 4 for each number you want to block.
If you are done , press 2 to select No .
To manually enter a number to block
Press Setup .
Press the right arrow to select Basic Fax Setup press OK .
Then press the right arrow to select Junk Fax Blocker Set Up and then press OK .
Press the right arrow to select Add Number to Junk List press OK , and then press the right arrow to select Enter Number .
Use the keypad to enter a fax number to block and then press OK . Make sure you enter the fax number as it appears on the display, and not the fax number that appears on the fax header of the received fax, as these numbers can be different.
When the Enter Another? prompt displays, do one of the following:
If you want to add another number to the list of junk fax numbers , press 1 to select Yes , and then repeat step 4 for each number you want to block.
If you are done , press 2 to select No .
Remove numbers from the junk fax list
If you no longer want to block a fax number that number can be removed from the junk fax list.
To remove numbers from the junk fax list
Press Setup .
Press the right arrow to select Basic Fax Setup then press OK , and then press the right arrow again to select Junk Fax Blocker Set Up then press OK .
Press the right arrow to select Remove Number from Junk List .
Press the right arrow to scroll through the blocked numbers. When the number you want to remove displays, press OK to select it.
When the Delete Another? prompt displays, do one of the following:
If you want to remove another number from the list of junk fax numbers , press 1 to select Yes , and then repeat step 4 for each number you want to block.
If you are done , press 2 to select No .
If you subscribe to a caller ID service through your phone provider, you can block specific fax numbers, so the HP Fax does not print faxes received from those numbers in the future. When an incoming fax call is received, the HP Fax compares the number to the list of junk fax numbers you set up to determine if the call should be blocked. If the number matches a number in the blocked fax numbers list, the fax is not printed. (The maximum number of fax numbers you can block varies by model.)
Thank you.

Use the HP Fax Test
The telephone number for this service is 1-888-HPFaxme (1-888-473-2963). The fax service receives faxes and returns faxes within 5 to 7 minutes to the number contained in the fax header. Solution two: Run a fax diagnostic test

1. Load plain white paper into the input tray.
2. Press the Setup button ( ) on the product control panel.
3. Press the right arrow ( ) to select Tools , and then press OK .
4. On the Tools menu, press the right arrow ( ) to select Run Fax Test , and then press OK . The fax diagnostic test prints.

Solution three: Check the telephone line and change the HP fax settings Step one: Test the telephone line

1. Disconnect the telephone cord from the back of the HP fax product.
2. Figure 1: Two-wire telephone cord
3. Pick up the handset of the telephone and check for a dial tone.
   
4. On the single-line telephone, dial the fax number of the receiving fax machine.
   • If the receiving fax machine answers the call, continue with the next step.
5. Hang up the single-line telephone.
6. Use a second telephone line or a cellular telephone to call the telephone number assigned to the HP fax product.

Step two: Change the HP fax settings

1. Connect phone line into line 1
2. Press the Setup button ( ) on the product control panel.
3. Press the right arrow ( ) to select Basic Fax Setup or Advanced Fax Setup , and then press the right arrow ( ) again to change the menu option settings to the settings listed in the following table. Fax menu Fax menu option Setting Basic Fax Setup Rings to Answer 1 or 2 (At least one more ring than a telephone answering machine, if an answering machine is connected.) Advanced Fax Setup Answer Ring Pattern All Rings
4. Use the HP Fax Test Service to try to send and receive a fax.

If the HP fax product still cannot send or receive a fax, continue to the next solution. Solution four: Check VoIP digital telephone line Using a VoIP telephone service can cause faxing to fail because fax transmissions are sensitive to the timing of the signals used to transmit the fax. If using a VoIP digital line is necessary, changing the Fax Speed Adjustment setting to Medium might improve the ability to send a fax over a VoIP telephone line. Use these steps to change the fax speed adjustment to a lower speed.

1. Press the Setup button ( ) on the product control panel.
2. Press the right arrow ( ) to select Advanced Fax Setup , and then press OK .
3. Press the right arrow ( ) to select Fax Speed , and then press OK .
4. Press the right arrow ( ) to select Medium , and then press OK .
5. Use the HP Fax Test Service to try to send and receive a fax

Use the HP Fax Test
The telephone number for this service is 1-888-HPFaxme (1-888-473-2963). The fax service receives faxes and returns faxes within 5 to 7 minutes to the number contained in the fax header. Solution two: Run a fax diagnostic test

1. Load plain white paper into the input tray.
2. Press the Setup button ( ) on the product control panel.
3. Press the right arrow ( ) to select Tools , and then press OK .
4. On the Tools menu, press the right arrow ( ) to select Run Fax Test , and then press OK . The fax diagnostic test prints.

Solution three: Check the telephone line and change the HP fax settings Step one: Test the telephone line

1. Disconnect the telephone cord from the back of the HP fax product.
2. Figure 1: Two-wire telephone cord
3. Pick up the handset of the telephone and check for a dial tone.
   
4. On the single-line telephone, dial the fax number of the receiving fax machine.
   • If the receiving fax machine answers the call, continue with the next step.
5. Hang up the single-line telephone.
6. Use a second telephone line or a cellular telephone to call the telephone number assigned to the HP fax product.

Step two: Change the HP fax settings

1. Connect phone line into line 1
2. Press the Setup button ( ) on the product control panel.
3. Press the right arrow ( ) to select Basic Fax Setup or Advanced Fax Setup , and then press the right arrow ( ) again to change the menu option settings to the settings listed in the following table. Fax menu Fax menu option Setting Basic Fax Setup Rings to Answer 1 or 2 (At least one more ring than a telephone answering machine, if an answering machine is connected.) Advanced Fax Setup Answer Ring Pattern All Rings
4. Use the HP Fax Test Service to try to send and receive a fax.

If the HP fax product still cannot send or receive a fax, continue to the next solution. Solution four: Check VoIP digital telephone line Using a VoIP telephone service can cause faxing to fail because fax transmissions are sensitive to the timing of the signals used to transmit the fax. If using a VoIP digital line is necessary, changing the Fax Speed Adjustment setting to Medium might improve the ability to send a fax over a VoIP telephone line. Use these steps to change the fax speed adjustment to a lower speed.

1. Press the Setup button ( ) on the product control panel.
2. Press the right arrow ( ) to select Advanced Fax Setup , and then press OK .
3. Press the right arrow ( ) to select Fax Speed , and then press OK .
4. Press the right arrow ( ) to select Medium , and then press OK .
5. Use the HP Fax Test Service to try to send and receive a fax.

It seeme the fax no you are trying to send fax does not receive fax in higher speed or might be it is a older fax machine than the one you have.
Try reducing the fax speed on your machine and trun off ECM mode.

Press Menu / Setup> Press the right arrow key till you see advance fax setup> and press Ok> Again press the right arrow key to locate fax speed> and press Ok> and reduce fax speed to slow> Press Ok. and cancell to come back to the main screen.
To disaable ECM mode>
Press Setup .
Press the Down arrow repeatedly until Advanced Fax Setup displays.
Press OK .
Press the Down arrow until Error Correction Mode displays.
Press OK .
Press the Right arrow > until either OFF or ON displays.
Press OK .
Send another fax to verify that the ECM is enabled or disabled.

Check the link bellow for a detail of all fax error codes:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu02549&cc=us&lc=en&dlc=en&product=391194

Good Luck