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Usually print head/carriage jam is caused by paper jams or previously cleared out paper jams that left a small torn paper inside the printer.
Turn off the printer by pressing and releasing the
power button.
After the printer turns off, press the
power button to turn the printer on again.The printer might go through a
warm-up period of up to 2 minutes.
Lights
might flash and the print carriage might move. Wait until this warm-up
period is complete. Then try to print a self-test page. If it is able to print, the issue is resolved. (See instructions at the end of this article on how to print a self-test page.)
If the
printer does not turn off, clear any paper jam. Press the
resume button on the printer front panel.
If the paper jam does not clear, continue with this procedure.
Leave the printer turned on, disconnect the power cable from the
printer, and then disconnect the USB cable from the back of the printer.
Push the two latch handles on the rear access door of the printer toward each other, and then remove the door. Please refer to the image below.
Remove any paper that is inside the printer by pulling the paper out from the back of the printer.
If the paper jam cannot be removed from the back of the printer, raise the printer
cover, remove the paper jam from the front of the printer, and then lower the cover.
Remove the paper carefully. It is possible to damage the
printer when removing paper from the front of the printer.
Reconnect only the power cable. If the printer does not automatically turn on, turn it on by pressing the
power
button.
Again, the printer might go through a warm-up period of up to 2 minutes. Lights
might flash and the print carriage might move. Wait until this warm-up
period is complete. Then try to print a self-test page. If it is able to print, the issue is resolve. (See instructions at the end of this article on how to print a self-test page.)
If the
Power light is blinking and the
print carriage is still in a stalled position, continue with this procedure.
With the printer turned on, open the printer cover. The print carriage
might move into the access area automatically. Allow it to move to that
position.
If the print carriage does not move automatically into the access area,
turn off the printer by pressing the
power button.
Disconnect the power cord from the back of the printer.
Looking in through either the ink cartridge access door or the output
paper tray, make sure that no obstructions under or around the print
carriage are blocking it from moving.
Make sure that the print carriage can move freely across the width of
the printer by gently pushing the print carriage to the left and then to
the right. Clear any obstructions.
Remove and reinstall the print cartridges. Make sure that it is properly installed back.
Close the printer cover and connect back the power cord.
Print a self-test page. If it is able to print, the issue is resolve. (See instructions at the end of this article on how to print a self-test page.)
To print a self-test page, make sure the printer is turned on. The USB cable of the printer to the computer must be disconnected to make sure that we are isolating the printer problem.
Press and hold the
Print and
Cancel button at
the same time. Make sure that the printer is loaded with paper. The self-test page will like the image below.
Keep me posted of your developments.
Thank you for using FixYa.
Jas247
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