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* bad USB port in your computer (try another USB port)
* messed-up copy of Windows (try connecting to a different computer)
* damaged USB cable between computer and the Passport (replace it)
* bad disk-drive inside the enclosure (replace it)
* bad USB-to-disk-drive adapter (buy a new "empty" enclosure)
Check the warranty on it, to see if W.D. will replace it, at minimal cost to you. If the warranty has expired, W.D. has a "Customer Loyalty" program -- buy a new Passport through their web-site, and you qualify for a discount on your purchase.
Try connecting it to another computer, to see if your computer is the problem.
Try a different USB cable between the unit and your computer.
If it is still under warranty (one year?) then contact W.D. to get an RMA (Return Materials Authorization) -- then, ship the unit to them, for repair/replacement.
If the warranty has expired, open the case, disconnect the USB-to-disk-drive adapter, and connect the disk-drive as a "slave" drive in some desktop computer, to see if it can be properly "detected".
Note that W.D. has a "Customer Loyalty" program -- give them the serial-number from the disk-drive, and you get a good discount on the purchase of a new Passport from their web-site.
Try downloading the device driver from western digital site for your respective OS. And try formatting it with the western digital inbuilt software, which works great.
I did this once had to solder an interconnect to the other side of the connection of the PCB then use a small croc clip to make the other connection worked just fine just not aesthetic
Either the USB-to-disk-drive adapter inside the casing has failed, or the disk-drive inside the casing has failed, or the USB cable between the portable unit and your computer has failed.
When a hard drive makes a clicking sound, it is most likely faulty. You can try ti\o format it and if it doesn't respond then it is dead You need to purchase a new one.
well i cannot actually figure out your problem well all windowsxp and windows vista allows you to safely remove your usb device well wats the error like diid you check microsoft for lates updates and patches !!try it oderwise tell me the exact error or problem!!thanx
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