Dvd burner problems

HI THERE,
When was the last time it was working fine?

• Do you have any third party CDDVD burning software?
• Are you able to burn DVD's using windows explorer?

First I would suggest that you try burning using another DVD and check if it works.

Method 1

Try one or more of the following:
Verify that the DVD burner is connected properly to your computer and powered on, and that any necessary software drivers for the DVD burner are installed. You can check your hardware settings in the Device Manager by doing the following:

1. Click Start, and then click Control Panel.
2. Click Hardware and Sound.
3. Click Device Manager.
• Make sure that the videos you're trying to burn are not corrupted. To see whether the videos you want to burn is corrupted, try playing or viewing them using Windows Media Player. If the files don't play using the Player, Windows DVD Maker cannot burn them.

• Choose a slower burning speed for your DVD burner by doing the following:
1. Return to the Add pictures and video to the DVD page, and then click Options.
2. In the DVD burner speed box, select Medium or Slow.

Troubleshoot problems with creating a DVD-Video using Windows DVD Maker
http://windows.microsoft.com/en-us/windows-vista/Troubleshoot-problems-with-creating-a-DVD-Video-using-Windows-DVD-Maker

Change Windows DVD Maker DVD-Video settings
http://windows.microsoft.com/en-US/windows-vista/Change-Windows-DVD-Maker-DVD-Video-settings

Method 2

Check if you are able to burn DVD successfully using Windows Explorer.
Burn a CD or DVD
http://windows.microsoft.com/en-US/windows-vista/Burn-a-CD-or-DVD

Method 3

Check in the event viewer to know the cause of the DVD burning failure and post back with the details.
What information appears in event logs? (Event Viewer)
http://windows.microsoft.com/en-US/windows-vista/What-information-appears-in-event-logs-Event-Viewer

Hope this helps!

Halima S - Microsoft Support.
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