Creative Labs ZEN V Plus MP3 Player Logo
Posted on Dec 28, 2007
Answered by a Fixya Expert

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Recovery Mode I have read a few posts about this -but wanted to ask anyway. I just got my Creative Zen V Plus and it is stuck in recovery mode. It will not shut off and it will not come out of this recovery loop. What do I do?

  • Kirkland Dec 29, 2007

    New Zen V is stuck in recovery mode> How do I get it out of recovery mode?

  • fordrs2000 Dec 29, 2007

    my zen is stuck in some page that says,clean up,format ,firmware,when i try to charge it it just says recovery mode,it wont do anything and i have tryed the reset button but nothing happens

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1 Answer

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  • Master 4,402 Answers
  • Posted on Jan 04, 2008
Anonymous
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Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.

2. Press and hold the Play button while powering on your player.

3. When the player displays the Creative logo, release the Play button.
It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All)
Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware
Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.

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Related Questions:

0helpful
1answer

Stuck in recovery mode

Hi,
Sounds like the actual firmware is corrupted. You might try loading the firmware on the Recovery Mode by using the firmware upgrade available at Creative's website.

Hope this helps

Chris (ziraffa)
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Zen V Plus MP3

http://serviceman.site88.net/index_files/MP3Players.htm
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Recovery mode, and firmware

http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?

Follow the link above to download a recovery tool from creative. I used it, it was simple and fast and my Zen is up and running again.
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Mp3 problems

go on the creative.com and it has a recovery download that will recover your zen all you have to do is download the program
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Recovery mode for Zen V plus

The step-by-step process for doing the recovery mode is at Creative's website:
http://193.95.171.83/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=107,E=0000000000366987556,K=3577,Sxi=5,Kb=ww_english_add,VARSET=ws:http://us.creative.com/,Case=obj(26219)
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Creative zen stuck

Replace hard drive
http://www.hardwarezone.com/articles/view.php?cid=9&id=1331
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In recovery mode.also switched to vista won,t read player

http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=173478
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