USB headphones and speakers tend to operate independently of the PC's sound card, but you can determine if your sound card is the problem by plugging the speakers into a different computer. If both speakers work on a different computer, then the problem does lie in the original computer. If so, try a different USB port, especially one that is directly on the computer, not in a usb hub.
If only one speaker works on a different computer, I would troubleshoot the cord that connects the left speaker to the right speaker. Perhaps it is damaged or not connected fully.
Hope that helps.
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