Question about Olympia InfoGlobe Cordless Phone ol3020

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Olympia, and/or Sharper Image infoglobe. Need fix.

Not the one with the cordless phone.
We have bought two of them, one being used, and the other say's it's new.

1st one, all codes come up and will not allow to erase all messages from previous owner. Will not display caller id info.

2nd one, will turn on with time set at 7am and will not turn off at 11pm when set. Will not display date, or time, no messages will appear, just Olympia Infoglobe.

We have owned two of them in the past and they lasted about 2yrs each.
We have tried to contact Olympia and Sharper Image, and neither one will respond to calls or emails.
My son who is a genious with electronics can't even access the inside of the globe to see what might be wrong. He has removed all screws, but the globe itself will not come off.
Neither one have fallen, at least not by us.
Any suggestions??

Posted by Anonymous on

  • ronn9380 Dec 08, 2008


  • Anonymous Jan 30, 2009

    my bulb has gone out.... no display information...



4 Answers

Russ Perkins

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It appears that you have already removed the 4 screws. The globe will not just fall off, it has to be pried. Take a small- bladed screwdriver or a small-bladed pocket knife and gently pry from any small opening you see between the globe and its base. Work the blade around the globe and it will come off. I just did it and now I'm trying to figure out how to get inside the "guts" of the globe. Will keep you advised.

Posted on May 14, 2008

  • Russ Perkins May 14, 2008

    OK, I broke the "Japanese Code". Once the globe is taken off, you will see three SMALL Phillips head screws that hold the "spinner" to the inside of the bottom part of the unit. I would strongly suggest that you use a magnetized Phillips screwdriver. If it is not magnetized you run the very real risk of dropping the screw(s) into the inside of the bottom part (you can pick up a magnetizer at any hardware store...they're small and cheap). Once you have done this, pull off the "spinner". On the bottom of the "spinner" are two metal tabs. Gently bend them upwards because they are probably not making contact with the two metal conductors. You can actually bend them up quite a bit. When you have done this, push the "spinner" back down and replace the screws. Voila!



Francisco Vidal

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Where do I get a battery for the hanset for this telephone?

Posted on Nov 28, 2011



Olympia infoglobe model OL3000.2 stopped showing display.
The center spins yet no information is displayed

Posted on Mar 21, 2008


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I had a problem with my display and called the toll free # on the bottom of the globe .1-866-537-0384,the woman was very helpful and talked me through resetting it. Worked fine ,until I hit some button by mistake and now its in demo mode and I can't seen to get it out of demo!!! Believe me in the am I will call there again!!!!!!!!!! Hope you have success ...

Posted on Feb 09, 2009

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1 Answer

My infoglobe that I bought fr. Sharper shows date and time only occasionally and then goes dark. Occasionally, it shows an incoming telephone call...HELP!!!


Just reset the unit.Disconnect it from charge.

Just follow the reset instruction in this pdf.

If still the problem persist the problem is with the box circuit.You need to do continuity testing on the board to find the exact cause.

Please do rate the solution if the issue is resolved or post a comment for further assistance.

Thank you for using fixya have a nice day:-)

Feb 06, 2011 | Olympia Info Globe Caller ID Phone

1 Answer

Need help

Jul 20, 2008 | Olympia InfoGlobe Cordless Phone ol3020

1 Answer

No more illumination

It's dead sorry to say.
We have owned several of them in the past and the manual itself is NO help.
We have tried to call Olympia and Sharper Image and still no help.
They have a very short life span, unfortunately.
The only thing that you might be able to do is, unplug the unit for about an hour or so, and plug everything back in. It may reset itself.

Mar 23, 2007 | Olympia InfoGlobe Cordless Phone ol3020

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