Question about Computers & Internet
You are going to think I am nuts....but go to the Norton Support site and get the Norton Removal Software from them and remove the Norton program. The boot the laptop off the Windows Vista disc. Once the windows files load, choose your windows installtion....it will most likely be the only one on the list. Once you choose it, choose repair as the option. Windows will scan your windows installation for errors and repair them if it can by using the files on the cd drive. Once it is done with that, reboot the laptop, take the disc out after it reboots, you don't want to boot off the disc again.
Now, follow the guide below to install some anti-malware and a free anti-virus that does not eat up all your system resources.
Possible Virus and Malware
There is a good chance that you have a virus or malware that is keeping those programs from opening. It does not matter these days what security you have if the door to the web is opened. At the end of this are two links to programs that you should load up and run. The first is MalwareBytes Ant-Malware Tool, the other is Avast Anti-Virus 4.8, install these two and let them perform scans.
Run MalwareBytes first and perform a quick scan, when it finishes, it will ask you to post the results, when it does delete everything it finds.
Run Avast and install it, when it asks, go ahead and schedule a pre-boot scan of your entire system. This should get rid of most problems….
Posted on Oct 14, 2009
This same issue is happening to me,ive tried the wifi drivers and ive tried taking it to best buy,the best they could do is say they could send it in and i would go without a computer for a month, im trying to update the mouse drivers now and running the windows update,ill post again when i have some more info, also all the help is appriciated,if anyone finds anything else out please post it :)
Posted on Jan 17, 2010
I had the same problem update the atheros wireless driver. Go to control panel click device manager go under network adapters right click on aforementioned device and select update driver that wil do it good luck
Posted on Nov 03, 2009
There is a very good chance if you are using a external mouse instead of the touch pad, that is what is causing it. Problem is, I am still looking into why and do not know of a fix yet.
I have the very same laptop and mine worked just fine with a external mouse up until I formated it. Now just like the many other owners, my mouse freezes and and then seconds later the screen goes black. It doesn't however when the external mouse in not pluged in.
I would have to assume this is due to something not being installed right during the windows installation. As I said, mine worked fine until the format. Until I find out what is causing this error to happen, my best advise is not to use a mouse, just use the touch pad.
It's kind of a pain lol, I had gotten so use to the mouse. I kept reaching for it even after I unplugged it. I had to take it off my desk so I would use the touch pad lol.
Posted on Oct 19, 2009
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