I've downloaded all of the software and when i click on the zen v series media explore to start downloading songs. and nothing on the screen that pops up is clickable but at the top next to the picture of the zen it says, 'Your player is not connected. Please connect your ZEN V Series to the computer.'
so i checked the USB cable and it was plugged in i moved it into the other 3 i have and it was the same problem. i need some help please
For Windows Vista users with mp3 player Zen - see 2nd paragraph below before trying the following. Prior to my Solution I first tried to Update Driver by Search Automatically, result showed device is up to date..DID NOT FIX PROBLEM! Then I did a complete reset of my player Clean up, Format All, & Reboot only (Reload Firmware - NO), for how-to visit support.creative.com: http://support.creative.com/downloads/welcome.aspx?nDriverType=4&bLatest=1 ..still DID NOT FIX PROBLEM! Then I plugged in Creative Zen to my netbook (Acer Aspire One w/ Windows 7), usb port and connection worked properly here so I was able to download firmware from support.creative.com: http://support.creative.com/downloads/welcome.aspx?nDriverType=4&bLatest=1, Creative Zen Firmware 1.21.03/ File Name : ZEN_PCFW_L22_1_21_03.exe (for other devices click on SUPPORT at top) and I also downloaded to desktop the MP3 Recovery Tool..this time UPLOAD/ UPDATE SUCCESSFUL!!! Now, I plug the player back to my desktop but still NOT DETECTED. I then do the following...
TRY THIS FIRST BEFORE ALL OTHER ATTEMPS MENTIONED, hopefully it may save you from having to Reset to Default and lose all files - SOLUTION: Update Drivers (Important: different steps from what others has mentioned in this forum and others), to do this go to Control Panel, System and Maintenance, scroll down to Device Manager and click on Update Device Drivers, look for Portable Devices and click on the + symbol, right click on My Zen (or whatever name is listed for your player) and select Update Driver Software (you can also use the green arrow icon at top toolbar), when asked How do you want to search for driver software?, select Browse my computer for driver software, in the next box select Let me pick from a list of device drivers on my computer, in the Model box select MTP Device, installation should begin, when finished it will say Windows has finished installing the driver software for this device. If MTP Device is not listed, then try to update the firmware from another computer and retry.
I was having the same problems as all you guys,zen not detected,install driver,cant find driver etc...I finally clicked on the usb serial bus controllers in (control panel-system-hardware-device manager) and right clicked update driver for the usb.It found a driver on the c drive automatically,I rebooted,and everything worked.I noticed previously in the device manager I had 2 usb controllers (one for 2.0 and one for 1.xx).After the update it only shows one,and all my usb devices work,including the Zen!.
I am having exactly the same problem and have done a whole lot of things but nothing works..even reverted back to WMP 10. You would think with so many people having this problem, Creative would provide some kind of fix for it !!! If this does not work I am never buying any Creative products that's for sure.
I had the same problem and they only way I could fix it was to reformat my Zen Vision. To do this...hold the power button over in the on position and hit the reset twice button underneath with a safety pin. It will give you several options...the only one that worked for me is reformat. Unfortunately you will lose all your music. I did it as a last resort and now I can dock and transfer music to my Zen Vision M 30g. I also upgraded the firm ware from the creative website afterwards as a precaution. Feel free to email me if you want help doing this but its fairly easy.
I have the same problems with mine. I downloaded all the softwares that the website remcomends, but nothing happen my computer tells me "your divece is not connect" , please plug in your mp3 to transfer music" and i do it but nothing happens i also bought a new usv cable and nothing happen if that's not enough I gave it a try in 3 other computers and nothing happend, so whaT'S NEXT??? I know what's next, I will buy me an IPOD touch.
Yeahh... I went back to circuit city to return the god awful thing... after a lovely chat with creative customer service, haha i let them have it. they didn't have anything new to try, at all.
so i gave up and got a samsung with spiffy touch buttons for only $10 more. lol.
I unistalled my software and it said my zen wasent connected but i clicked on it, in my computer and the files came up and let me put music on so try it without the creative software my work :)
Pressing the reset button defo works
Go to members area and check my topic follow instructions and hopefully it shall work
Hey i have/had the problem this morning and i was stressing on how to solve A) Connecting to my PC and B) Charging it so i took a chance and used my USB HUB i have and as i type this my Zen is charging and im copying media on to my Zen. If you have a USB HUB thats your ticket.
SOURCE: not connected ?
lolz same bloody problem with both mine n mah sis's...
they should fix this **** fast...
or put a patch out or sumthing...
i installed
plugged it in n got jack for response
i reinstalled (many many times)
updated comp...
tried other devices (which worked excellently)
nuthin wrkz
have all teh requirementz 2
meh **** happens right?
we want a patch!!!!
SOURCE: Zen v plus not recognized by media explorer
Start in recovery mode (hold down play).
Select reload firmware.
Download the latest firmware from support.creative.com.
Plug the player into the computer, and reinstall firmware.
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I did the same as kev45.
(I have windows xp)
I downloaded the software. Plugged the usb cord and zen into the computer. I go to start putting my music on, and it says my device isn't connected. I try all the USB ports, still nothing. I google find a site that says re-install my driver, under device manager. I do that, then it says the device is working properly, I am all like YES, finally!!!!! I open up the media player, "Your player is not connect..." Help me please!! I don't know what else to do!
Same as all of the above. I've gone through the device manager to make sure that everything is tha way it should be and it is and I get nothing. I also checked to make sure that I had windows media player version 11 and I do. I'm stuck here
installed cd, then charged unit, have plugged unit in usb, unit won't detect unit. My usb port work fine as I use them often.
Eveything going fine, all songs uploaded and i've been using the damn thing for a year. Then i go to charge it, that's fine too everything charged up and ready to go. An hour later i think i'll add some new christmas cds to my playlist - using the same computer and usb point and usb cable that i have done since i got it,now it tells me that the device has malfunctioned and is not recognised by Windows. The advice on screen? - Plug in an alternate device. Like i have loads of these things lying around! Someone tell me how to fix this!!!
i went out and bought a coby something something or antoher till i can get mine fixed its really irritating...
Yeah mine is having the exact same problem. I'll plug it in and BAM this stupid media explorer will say please connect a device. It is the same thing in WMP11.
i had the same problem but solved it, it seems that the usb driver does not always install with the software installation so you must install using the DEVICE MANAGER make sure first your mp3 player is connected, so ( copy & paste) your software to desktop, then go to CONTROL PANEL, then SYSTEM, then HARDWARE then DEVICE MANAGER, in device manager you should see ( zen v plus ) with a yellow question mark above it, which means the drivers are missing, click onto that and follow instructions to install the drivers which you will find in the software you have pasted to desktop. good luck, tony spain
I have the same problem except after I installed using the device manager and the computer tried to install the hardware for the Zen V Plus, I got a message saying "The hardware was not installed because the wizard cannot find the necessary software." This is my second time running the installation disc and installing! I'm so frustrated...someone please help me out.
Same problem as kev45 please help!!!!!
The solution given by jah_thess417 worked thanks amigo! zen5
When my hardware update wizard comes up it goes through the steps and then tells me that there was a problem installing the hardware. So it lets me charge my ZEN but won't let me add music or anything to it. But it worked on my old computer.
I have my zen v plugged in and the software downloaded and i read the zen v there but it does nothing on my computer screen.
it says drivers not installed. I have windows pro.
i need a link really really bad so i can download the link
i have two zen v mp3 players that are exactly the same....one registers with the computer and can freely work with the computer....the other one does not even register as being plugged into the computer....i initially added songs to it but now it won't let me add on to it because the computer tells me to plug it in when it already is....i've tried all the usb port on the computer....
i have downloaded all the software and when i connect my zen micro to the usb cord it doesn't register that it is connected
'Your player is not connected. Please connect your ZEN V Series to the computer.'
same exact thing and it's making me angry
I'd just like to thank jah_thess417, what he said is right, although his method only worked after I reverted my windows media player to 10. This is a Microsoft problem though it has nothing to do with the portable devices.
I did what jah_thess417 said but it only realized it was plugged in for about 10 seconds and then acted like i unplugged it, and said it ws disconnected.
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