This is a problem in scanner section on your printer.You need to disassembly the printer and pull out the scanner section.Open the cover of scanner section and you'll see the mirrors inside.You need to clean the ash from these mirrors using cloth which leaves no hairs.
WARNING! If you don't have a technical skills don't try to do anything.
If this not help you need to replace the scanner section.
Remove the fuser unit check any gear broken inside it and replace . if you are know to open means open it other wise go for a servicing center it will good..............
282 views
Usually answered in minutes!
×