HP Photosmart C6180 All-In-One InkJet Printer Logo
Posted on Oct 12, 2009
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A message error : Ink system failure. Unable to copy, receive faxes, or print. The srceen flashes with the message error and then it states to refer to documentation. It said to turn the printer off then turn it back on. It still doesn"t work.

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Buddy Mcsparrin

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  • HP Master 1,684 Answers
  • Posted on Nov 21, 2009
Buddy Mcsparrin
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Hello,
The ink failure error is caused by air in the ink feed tubes in your printer. This happens when the ink in your cartridge runs out and the printer sucks up air instead of ink. This is a very common problem with this series of printer. We have a step by step repair solution to purge the air posted on our web site at: www.ccl-la.com click on the printer repair pages and follow the links to your printer series.

I hope this helps, If so pleae rate our solution.

Buddy
Corporate Computer
www.ccl-la.com

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  • Expert 191 Answers
  • Posted on Oct 13, 2009
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Please perform the steps given below and verify the results.

Step 1: Reset Product

  1. Press the On button to turn the all-in-one off.
  2. Unplug the power cord from the back of the all-in-one.
  3. Remove all the ink cartridges.
  4. Wait two minutes.
  5. Plug the power cord into the back of the all-in-one.
  6. Press the On button to turn the all-in-one on.
  7. Install the ink cartridges when prompted.
If the error code does not display, the issue is resolved. If issue persists then perform the steps given below.

Note: If unit is In Warranty then I recommend you to contact HP technical support to replace the unit.

  1. Unplug the power cord from wall outlet.
  2. Wait 60 seconds.
  3. Press and hold # and 7 while plugging in the power cord into wall outlet.
  4. Check if the error message persists.

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Remove all the ink cartridges.
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Perform the steps given in the below webpage and if the issue persists then contact HP.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00551397&cc=in&lc=en&dlc=en&product=439491#top
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