Printer jams but no paper jamming. I have to pull out the toner cartridge and put it back in to get it to stop, and even then I have to do that about 3 times before it will print. It makes a loud click noise and then a constant humming noise when it jams. The printer is a Dell 1600n

Hi madeleine,
1.Press the cover release button and then open the front cover.
2.Slowly take out the drum unit and toner cartridge assembly. The jammed paper will be pulled out with the drum unit and toner cartridge assembly.
3.Open the back cover.
4.Pull the tabs at the left and right hand sides toward you to open the fuser cover (1).
5.Using both hands, gently pull the jammed paper out of the fuser unit.
6.Put the drum unit and toner cartridge assembly back in the printer (press firmly).
Fully close the front and back covers.
Pull the duplex tray completely out of the printer.
7.Pull the the jammed paper out of the printer or the duplex tray.
8.Put the duplex tray back in the printer.
9. Make sure that the Back Cover LED and the Paper LED are off and then, the Status LED lights green.
Still having Problem Then follow Us For
Brother Printer Support

See below. It's the steps after 7 that is most likely part of you issue. Refer to your user guide (or see below for a link to an online version) for illustrations.


1. Slowly take out the drum unit and toner cartridge assembly. Some of the jammed paper will be pulled out with the drum unit and toner cartridge assembly.
2. Set the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.
3. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes inside the printer.
4. Close the front cover.
   Note: Do not put the drum unit and toner cartridge assembly back in at this point.
5. Pull the paper tray completely out of the printer.
6. Pull the jammed paper down and out of the printer.
7. Open the back cover (back output tray).
8. Still looking at the back of the printer, pull the tab toward you to open the fuser cover.
9. Pull the jammed paper out of the fuser unit.
   HOT SURFACE
   After you have just used the printer, some internal parts of the printer will be extremely hot. Wait for the printer to cool down before you touch the internal parts of the printer.
10. Close the back cover (back output tray).
11. On the drum unit you set aside, push down the green lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit.
    CAUTION
    Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.
    
    To avoid print quality problems, DO NOT touch the roller part of the toner. Try to keep you hands, fingers and everything else away from there.
12. Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the green lock lever will lift automatically.
13. Open the front cover. Put the drum unit and toner cartridge assembly back in the printer.
14. Put the paper tray firmly back in the printer.
15. Close the front cover.
16. Make sure that the Error LED is now off.
    

http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_HL_2140_2170W_EN_1160.PDF

Sorry to hear you are having problems. Printers can be very frustrating at times. Below is a description of how to complete clear paper jams paper can get jammed it there pretty tightly and in very small places. Ensure you've followed all the steps to clear your paper jam and you should see your printer start working again. Refer to your user guide (or download via the link provided at the bottom) for illustrations.

1. Open the front of the printer.
   
2. Slowly take out the drum unit and toner cartridge assembly. Some of the jammed paper will be pulled out with the drum unit and toner cartridge assembly.
3. Set the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.
4. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes inside the printer.
5. Close the front cover.
   
   Note: Do not put the drum unit and toner cartridge assembly back in at this point.
   
   
6. Pull the paper tray completely out of the printer.
7. Pull the jammed paper down and out of the printer.
8. Open the back cover (back output tray).
9. Still looking at the back of the printer, pull the tab toward you to open the fuser cover.
10. Pull the jammed paper out of the fuser unit.
    
    HOT SURFACE
    After you have just used the printer, some internal parts of the printer will be extremely hot. Wait for the printer to cool down before you touch the internal parts of the printer.
    
    
11. Close the back cover (back output tray).
12. On the drum unit you set aside, push down the green lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit.
    
    
    CAUTION
    Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.
    
    To avoid print quality problems, DO NOT touch the roller part of the toner. Try to keep you hands, fingers and everything else away from there.
    
    
13. Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the green lock lever will lift automatically.
14. Open the front cover. Put the drum unit and toner cartridge assembly back in the printer.
15. Put the paper tray firmly back in the printer.
16. Close the front cover.
17. Make sure that the Error LED is now off.
    

http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_HL_2140_2170W_EN_1160.PDF

Sorry to hear you are having problems. Printers can be very frustrating at times. Below is a description of how to completely clear paper jams. Paper can get jammed in there pretty tightly and in very small places. Ensure you've followed all the steps to clear your paper jam and you should see your printer start working again. Refer to your user guide (or download via the link provided at the bottom) for illustrations.

1. Open the front of the printer.
   
2. Slowly take out the drum unit and toner cartridge assembly. Some of the jammed paper will be pulled out with the drum unit and toner cartridge assembly.
3. Set the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.
4. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes inside the printer.
5. Close the front cover.
   
   Note: Do not put the drum unit and toner cartridge assembly back in at this point.
   
   
6. Pull the paper tray completely out of the printer.
7. Pull the jammed paper down and out of the printer.
8. Open the back cover (back output tray).
9. Still looking at the back of the printer, pull the tab toward you to open the fuser cover.
10. Pull the jammed paper out of the fuser unit.
    
    HOT SURFACE
    After you have just used the printer, some internal parts of the printer will be extremely hot. Wait for the printer to cool down before you touch the internal parts of the printer.
    
    
11. Close the back cover (back output tray).
12. On the drum unit you set aside, push down the green lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit.
    
    
    CAUTION
    Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.
    
    To avoid print quality problems, DO NOT touch the roller part of the toner. Try to keep you hands, fingers and everything else away from there.
    
    
13. Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the green lock lever will lift automatically.
14. Open the front cover. Put the drum unit and toner cartridge assembly back in the printer.
15. Put the paper tray firmly back in the printer.
16. Close the front cover.
17. Make sure that the Error LED is now off.
    

http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_HL_2140_2170W_EN_1160.PDF

See below. It's the steps after 7 that is most likely part of you issue. Refer to your user guide (or see below for a link to an online version) for illustrations.


1. Slowly take out the drum unit and toner cartridge assembly. Some of the jammed paper will be pulled out with the drum unit and toner cartridge assembly.
2. Set the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.
3. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes inside the printer.
4. Close the front cover.
   Note: Do not put the drum unit and toner cartridge assembly back in at this point.
5. Pull the paper tray completely out of the printer.
6. Pull the jammed paper down and out of the printer.
7. Open the back cover (back output tray).
8. Still looking at the back of the printer, pull the tab toward you to open the fuser cover.
9. Pull the jammed paper out of the fuser unit.
   HOT SURFACE
   After you have just used the printer, some internal parts of the printer will be extremely hot. Wait for the printer to cool down before you touch the internal parts of the printer.
10. Close the back cover (back output tray).
11. On the drum unit you set aside, push down the green lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit.
    CAUTION
    Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.
    
    To avoid print quality problems, DO NOT touch the roller part of the toner. Try to keep you hands, fingers and everything else away from there.
12. Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the green lock lever will lift automatically.
13. Open the front cover. Put the drum unit and toner cartridge assembly back in the printer.
14. Put the paper tray firmly back in the printer.
15. Close the front cover.
16. Make sure that the Error LED is now off.
    

http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_HL_2140_2170W_EN_1160.PDF

Clear the jammed paper as follows.
Observe Cautions signs in printer.
Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps prevent multiple sheets of paper from feeding through the printer at one time and prevents paper jams.
1. Press the cover release button and then open the front cover.
2. Slowly take out the drum unit and toner cartridge assembly. The jammed paper will be pulled out with the drum unit and toner cartridge assembly.
3. Pull the paper tray completely out of the printer.
4. Close the front cover.
5. Pull the jammed paper up and out of the printer.
6. Open the front cover again.
7. Open the back cover.
8. Pull the tabs at the left and right hand sides toward you to open the fuser cover (1).
9. Using both hands, gently pull the jammed paper out of the fuser unit.
10. Close the back cover.
11. Pull the duplex tray completely out of the printer.
12. Pull the the jammed paper out of the printer or the duplex tray. Put the duplex tray back in the printer.
13. Push down the blue lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit.
14. Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the blue lock lever will lift automatically.
15. Put the drum unit and toner cartridge assembly back in the printer.
16. Put the paper tray firmly back in the printer.
17. Close the front cover.
18. Make sure that the Paper LED is now off and the printer is ready.
After clearing paper jam if noise persist printer may need a Repair Tech and parts replacement for broken or wore parts.

See below. It's the steps after 7 that is most likely part of your issue. Refer to your user guide (or see below for a link to an online version) for illustrations.


1. Slowly take out the drum unit and toner cartridge assembly. Some of the jammed paper will be pulled out with the drum unit and toner cartridge assembly.
2. Set the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.
3. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes inside the printer.
4. Close the front cover.
   Note: Do not put the drum unit and toner cartridge assembly back in at this point.
5. Pull the paper tray completely out of the printer.
6. Pull the jammed paper down and out of the printer.
7. Open the back cover (back output tray).
8. Still looking at the back of the printer, pull the tab toward you to open the fuser cover.
9. Pull the jammed paper out of the fuser unit.
   HOT SURFACE
   After you have just used the printer, some internal parts of the printer will be extremely hot. Wait for the printer to cool down before you touch the internal parts of the printer.
10. Close the back cover (back output tray).
11. On the drum unit you set aside, push down the green lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit.
    CAUTION
    Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.
    
    To avoid print quality problems, DO NOT touch the roller part of the toner. Try to keep you hands, fingers and everything else away from there.
12. Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the green lock lever will lift automatically.
13. Open the front cover. Put the drum unit and toner cartridge assembly back in the printer.
14. Put the paper tray firmly back in the printer.
15. Close the front cover.
16. Make sure that the Error LED is now off.
    

http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_HL_2140_2170W_EN_1160.PDF

Title:
How do I clear paper jams?
Description:
If a paper jam occurs, the Paper LED will flash as shown below.
Caution

After you have used the printer, some parts inside the printer are extremely hot. When you open the front cover or face-up output tray of the printer, never touch the shaded parts shown below.

1. Remove the paper tray from the printer.

1. Pull the jammed paper up and out of the printer.

1. Open the front cover.

1. Pull out the drum unit and toner cartridge assembly slowly. The jammed paper will be pulled out with the drum unit and toner cartridge assembly.

Caution

To prevent damage to the printer caused by static electricity, do not touch the electrodes shown below.

1. Open the back cover.

1. Pull the tab toward you to open the rear chute cover.

1. Pull the jammed paper out of the fuser unit. If the jammed paper cannot be pulled out easily, push down the tab with one hand as you gently pull the paper out with other.

1. Close the back cover.

1. Push the lock lever down and take the toner cartridge out of the drum unit. Take out the jammed paper if there is any inside the drum unit.

1. Put the toner cartridge into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically.

Caution

To avoid print quality problems, DO NOT touch the shaded part shown in the illustration.
If you accidentaly touch the shaded part, wipe the surface with a dry lint-free soft cloth.

1. Put the drum unit and toner cartridge assembly back in the printer.

1. Put the paper tray firmly back in the printer.

1. Close the front cover.
   Make sure that the Paper LED is now off and the printer is ready.

Title:
How do I clear paper jams?
Description:
If a paper jam occurs, the Paper LED will flash as shown below.
Caution

After you have used the printer, some parts inside the printer are extremely hot. When you open the front cover or face-up output tray of the printer, never touch the shaded parts shown below.

1. Remove the paper tray from the printer.

1. Pull the jammed paper up and out of the printer.

1. Open the front cover.

1. Pull out the drum unit and toner cartridge assembly slowly. The jammed paper will be pulled out with the drum unit and toner cartridge assembly.

Caution

To prevent damage to the printer caused by static electricity, do not touch the electrodes shown below.

1. Open the back cover.

1. Pull the tab toward you to open the rear chute cover.

1. Pull the jammed paper out of the fuser unit. If the jammed paper cannot be pulled out easily, push down the tab with one hand as you gently pull the paper out with other.

1. Close the back cover.

1. Push the lock lever down and take the toner cartridge out of the drum unit. Take out the jammed paper if there is any inside the drum unit.

1. Put the toner cartridge into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically.

Caution

To avoid print quality problems, DO NOT touch the shaded part shown in the illustration.
If you accidentaly touch the shaded part, wipe the surface with a dry lint-free soft cloth.

1. Put the drum unit and toner cartridge assembly back in the printer.

1. Put the paper tray firmly back in the printer.

1. Close the front cover.
   Make sure that the Paper LED is now off and the printer is ready.

You should be able to solve your issue by following the first 7 steps below for clearing paper jams. After that put your printer back together and see if it starts working. If not, follow the rest of the steps and you should be fine.

1. Open the front of the printer.
   
2. Slowly take out the drum unit and toner cartridge assembly. Some of the jammed paper will be pulled out with the drum unit and toner cartridge assembly.
3. Set the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.
4. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes inside the printer.
5. Close the front cover.
   
   Note: Do not put the drum unit and toner cartridge assembly back in at this point.
   
   
6. Pull the paper tray completely out of the printer.
7. Pull the jammed paper down and out of the printer.
8. Open the back cover (back output tray).
9. Still looking at the back of the printer, pull the tab toward you to open the fuser cover.
10. Pull the jammed paper out of the fuser unit.
    
    HOT SURFACE
    After you have just used the printer, some internal parts of the printer will be extremely hot. Wait for the printer to cool down before you touch the internal parts of the printer.
    
    
11. Close the back cover (back output tray).
12. On the drum unit you set aside, push down the green lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit.
    
    
    CAUTION
    Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.
    
    To avoid print quality problems, DO NOT touch the roller part of the toner. Try to keep you hands, fingers and everything else away from there.
    
    
13. Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the green lock lever will lift automatically.
14. Open the front cover. Put the drum unit and toner cartridge assembly back in the printer.
15. Put the paper tray firmly back in the printer.
16. Close the front cover.
17. Make sure that the Error LED is now off.
    

http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_HL_2140_2170W_EN_1160.PDF