I tried to upgrade my firmware now it gives me the Rescue Mode Screen
Nothing works it just brings me back to the rescue mode screen. When I click reload OS it tells me to start the firmware upgrade but then the firmware upgrade says the player isn't plugged in. Please help
I used another computer to upgrade the firmware and now it works. Thanks for your help btw.I used another computer to upgrade the firmware and now it works. Thanks for your help btw.
Same problem! Was working fine until I tried to istal firmware, now it's stuck in Rescue Mode. Tried a few things, including rolling back to WMP 10, which hasn't worked so far. Will try on a completely new computer which has not had WMP 11 or any creative software installed ever, as that is another solution but i'm not holding out much hope. Bought it second hand so am beginning to think it was £80 wasted! Annoys me that it was working fine before the firmware!Same problem! Was working fine until I tried to istal firmware, now it's stuck in Rescue Mode. Tried a few things, including rolling back to WMP 10, which hasn't worked so far. Will try on a completely new computer which has not had WMP 11 or any creative software installed ever, as that is another solution but i'm not holding out much hope. Bought it second hand so am beginning to think it was £80 wasted! Annoys me that it was working fine before the firmware!
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Re: I tried to upgrade my firmware now it gives me the...
I had the same problem while upgrating the firmware. I asked CREATIVE and they told me to reinstall the Windows Medial Player 11. I upgrated the firmware again and now it runs.
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Back it up to a computer and do a full factory reset. I just read your question tagged onto an old post. You should not be using this device to store important class notes. It is so old it could fail at any time.
Notice in the link what Dell says in the manual
Whenever I turn my Dell DJ on, it starts up in Rescue Mode. Your Dell DJ's firmware or operating system may be damaged. Go to support.dell.com for the ..
Anything unusual happen to the player before the problem started? Dropped it or perhaps unplugged it from pc while synchronising?
The most likely fixable problem is a loose connector on the HDD/main board cable, or a failing battery/power adaptor giving the HDD a voltage too low.
unfortunately however the HDD on these players is a bit vulnerable to rough treatment.
When you connect it to a computer, does it still appear as normal or is it not recognised etc. What operating system PC are you using - perhaps formatting from the PC first before trying to install the firmware will help.
Are you using the latest firmware from Dell or are you using a cd that came with the player?
Is your player still under warranty or do you want to try and open it up and have a check yourself.
Let me know more info and what you wish to try :)
You can recover your VAIO computer from the recovery area on the built-in
storage device. This recovery method is faster than using Recovery Media.
See
1. Press the ASSIST button while your VAIO computer is off.
The VAIO Care (Rescue Mode) screen appears.
2. Select Start troubleshooting (recovery).
Follow the on-screen instructions until the Choose an option screen appears.
3. Select Troubleshoot and VAIO recovery solutions.
Follow the on-screen instructions until the VAIO Care (Rescue Mode): VAIO
recovery solutions screen appears.
4. Select Start recovery wizard.
5. Follow the on-screen instructions
To perform custom recovery, select Tools and Start advanced recovery wizard.
Try going into rescue mode by pressing the Play button while inserting the end of a thin object such as a straightened paper clip into the reset at the same time, then hold the Play button until your Dell Pocket DJ turns on.
Scroll to "clean up" and select. This just defragments your players hard drive, you won't lose any data.
If that doesn't fix it try replacing the firmware. Download the most current firmware from Dell's support website. Scroll to and select "reload firmware" in rescue mode. Connect to pc with usb cable and power on player. Double click the firmware file on your pc and let it do it's thing. This won't affect your saved data either.
If neither of those work you may need to reformat the players hard drive. This will wipe out anything you had on the player. Scroll to and select "format all" while in rescue mode. Select "yes" then just watch the progress bar. Good luck!
Zen Nomad Xtra - to go to Rescue Mode do the following:
1. Insert a pin into the small hole on the left side of the player
below the volume adjustment switch.
2. Hold down the Play button on the right side of the switch
3. Rescue Mode Menu will appear
4. There are 4 Options available, but best option to fix most
problems is reformat hard drive.
5. Reformat is very fast
6. Turn off and reboot.
7. Problem solved
I would first suggest reformatting the DJ from Rescue Mode, and then try reloading the firmware from here:
http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R107735&SystemID=PDA_MP3_DJ_2&servicetag=&os=WW1&osl=en&deviceid=9420&devlib=0&typecnt=0&vercnt=3&catid=-1&impid=-1&formatcnt=1&libid=31&fileid=139674
If neither of those work, it may be time to look into some repair options.
John
Dell Customer Advocate
ok , so did this person who tried this first just try it out of frustration? This is so crazy but we tried 4 times before it worked. What the heck. Does anyone have any guesses as to why it worked.
I used another computer to upgrade the firmware and now it works. Thanks for your help btw.
Same problem! Was working fine until I tried to istal firmware, now it's stuck in Rescue Mode. Tried a few things, including rolling back to WMP 10, which hasn't worked so far. Will try on a completely new computer which has not had WMP 11 or any creative software installed ever, as that is another solution but i'm not holding out much hope. Bought it second hand so am beginning to think it was £80 wasted! Annoys me that it was working fine before the firmware!
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