You need to install drivers for your sound card. You can get these from your manufacturers website. Example--if you have a Dell, go to the dell.com website and follow the prompts on the support page to find the drivers for your particular computer.
Make sure if you are using built in monitor speakers that the audio cord is connected between your monitor and soundcard and that it is in the proper jack. If this has already been done check your sound properties in control panel to make sure the speakers are configured properly and something has not accidently been muted. Hope this helps.
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