Maytag Neptune MAH9700 Front Load Washer Logo
Angie Nulty Posted on Oct 12, 2009
Answered by a Fixya Expert

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Model MAH9700 - Washer travels across floor in the spin cycle

When I wash blue jeans, towels, blankets, anything other than lightweight garments on gentle the washer walks across the floor during the spin cycle. I have had warranty service come out four times in the past two years to try and fix it and it still does it. I can not leave this machine alone, because of the noise it makes and the washer walking. When they came out in Aug 09 they adjusted the front legs and added these Velcro discs to the legs and my floor to keep it from traveling. I was told that this is common for this model and there was nothing more he could do to fix the problem. Well I just walked away from it and the discs were ripped up from the floor and the washer was pushed up against the water-heater. Thank God it didn’t push it over or we would have had water damage. What do you suggest I do about the problem?

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  • Posted on Oct 12, 2009
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Joined: Sep 29, 2009
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I suppose that the repairmen would know than I would, but I do know that any washing machine that is not level will walk and vibrate and really shutter on the spin cycle. I would try to level (using a level on the top part of the machine that is flat, if there is such a portion) the machine so that all four feet (pads) are secure with their locking nuts up against the body so that they can't turn and cause the machine to go out of level.
Sorry I can't be of more help.

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A rapid spin cycle is actually a GOOD thing. This is an indication that the gearcase (transmission) and the drive motor are both running strong.

If the washer shudders during the spin cycle the first thing you need to do is check to ensure the washer is properly leveled. The following link explains:

http://www.fixya.com/support/r3868923-level_whirlpool_top_loading_washer

The model Whirlpool top loader you have, has an auto-leveler mechanism on the back two legs that can become unlevel periodicailly. You should check the washer level from time to time when it is empty. You need to also make sure the washer is level in ALL directions (front-to-back and side-to-side).

Accidental unbalance problems that can occur from washing blankets, comforters, or heavy loads of towels can also cause the washer to become unlevel and shake. This can also contribute to the level mechanism becoming unbalanced.

Overloading the washer can also cause unbalance problems. Washing blankets or conforters can cause the load weight to shift to one side of the tub. This will result in a tub that shakes violently and bangs against the cabinet. You may have to redistribute the load weight when washing heavy items. This can also occur when washing loads of towels. This is NORMAL as some heavy items do not distribute the weight evenly.

Another problem (which is less common) that can contribute to wash unbalance problems is a weak floor under the washer. If the floor flexes (even the slightest) during the spin cycle, it can cause the washer to bounce or shake. Mobile homes or laundry rooms on the second floor of a home are notorious for having weaker floor structures. This washer has a 35 gallon tub capacity. Coupled with the weight of a wet load and the spinning action, this can put a lot of centrifugal force on a floor.

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I would need a little more infor. - but when your machine bangs on the spin cycle, it usually means your load is unbalanced. So lift open your machine and balance out your clothes. This should clear this up. You see this problem more with heavier loads (eg. towels, jeans, heavy garments, etc.). I try and balance out my laundry as I put it in the machine. It helps a bit, but even so, I still at times have to go balance it out manually. I hope this helps, but if not - then there's some other question's I would ask, but that's where I mentioned needing more info. at the beginning. Good Luck!
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sounds like motor control ..but three thing can keep it from not spinning .. Motor control- main control and or door lock... if just the spin cycle it may be the motor control..let me know what you find..
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