Hi,
Try to reset the memory on your HP Officejet. Do the following:
- Turn off the power to the HP Officejet and unplug the power cord.
- Hold down the "# + 9" button.
- Reconnect the power cord and continue holding the button for another five seconds.
- Turn the HP Officejet on, and the memory should be reset.
If this won't work, you can try to upgrade the firmware but you can only do this if the printer is still detected by the Computer. You can check control panel and see if the printer is listed as "online" or "ready".
If the above steps won't work. Your printer is deem defective and needs to be replaced. You can try calling HP support for more info. Here's their US number: 1-800-474-6836
Hope this helps.
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