When my computer stopped recognizing my RCA Pearl, I was able to fix the firmware inside the mp3 player even though the computer didn't seem to think it was there.
You mentioned you tried to reinstall the software, & got nothing, but I will walk you through reinstalling the firmware on your player as this is the most likely fix.
You can download the RCA TH1102 software here:
When you start this program, a windows pops up with troubleshooting instructions are the bottom. You can read them, but I will also take you through the steps.
Hope that helps.
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