Won't open, not functional - Compaq Presario 700 Series DVD-Rom Drive (254112-001-) Plug-In Module DVD Drive

Hello there okemo80.

Here's your geek-steer ...

1. Depress (and hold for a moment) the eject button located on the DVD face.

2. Select the problem CD/DVD item within "My Computer", then either:

• right-click > "Eject"
• Menubar (top of screen) > "File" > "Eject"

3. Is CD/DVD device receiving power? It's yes if there's at least SOME activity on the small LED light on the CD/DVD device face during boot-up of the PC. If NOT:

• Inspect the power cable connection on the back of the problem device.
• Test the power cable by using in it on another "known good" device.

4. Is the PC processing very heavy CPU, as indicated by either a process monitor like "Process Explorer", or PC's indicator light(s) (constant, or nearly so)? Try again after processing activity has diminished, or right after a fresh boot-up.

If all above fails, and you have a disk inside it, you'll have to use the manual eject mechanism that exists in all modern CD/DVD drives:

• Locate the small pin-hole on the face of the CD/DVD drive.
• Insert any wire-like object (a properly sized paper-clip was made for this) and firmly push until the tray ejects.
• You'll probably have to finish by manually pulling the tray the rest of the way out.

TIP: Many times the mechanism is recessed quite far behind the face plate, so make sure the object you use is long enough (i.e., straightene out that paper clip, then bend at right angle to assist with grip).

If problem persists:

• you obviously have damage requiring repair/replacement.
• check to see if device is still under warranty, then follow its instructions.
• ensure you don't pay more for repair than what a brand new, even better drive costs (which is invariably the case).

Good luck, and please do post back to ...

• to let me (and interested others) know how things worked out,
• to provide clarification or feedback,
• if you have any further questions.

"Today's the best day of my life ... and NOW you're part of it!"
Via-con-Dios and Godspeed -- Geekinator (aka Craig).

When you push the "open" button, do you hear anything, such as the tray trying to open? Feel any motion? Are you getting any power to the unit?