We have a Lucent Partner 18D system. I am a legal secretary, we do not have a receptionist. I was assigned Ext. 10 which appears to be for the main number for the system. The auto attendant announces that the calls are being transferred to the "receptionist" if a caller doesn't enter an extension. How do I re-record this to say for general assistance dial either ext. 10 or 15 which are extensions for both legal secretaries of the firm. We both have the duty to answer these calls and assistant clients. Right now all of these calls come to me as if I am the receptionist.
**use with care ** if it is a "Partner System" here you go. if unsure do not do this. it is simple but one wrong keypress will cause ... mmm problems. so just hang up if unsure. dial intercom 777 , then * to get main greeting, if ok then * again then enter extesion should be prompted. press 0 # then password , default is 12345678 #. if it is good dial 9 (administration) then 3 (auto attendant) then 1 , 1, 6, * , # then 1 to record and follow prompts.
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