Same old question, but I cannot get a connection between my Netgear wireless router WGR614 to my cable modem.I follow the set up via the router's wizard. But no luck. Even unplugged the modem for 15 mins to see if it would get a connection to the router. I have a perfect wireless connection. But that's all. I am in the Netherlands using a Caiway cable modem and PPPoE internet connection. And I am now connected direct from laptop via ethernet to modem. I exchanged a new Sitecom router for this Netgear router because I had the same problem. I'm using Vista basic on a Acer5720z laptop.

Thank you for all the information you have posted. Please note that is not possible for both cable connection and PPPoE to coexist. I believe you have cable connection. Follow the below steps to reset and reconfgure your router:



RESET:

At the back of the router you will find a small tiny hole (which says restore to factory default settings). Press the button with the help of a paper clip and hold it down for 30 seconds. After 30 seconds, please release the button and power off the router for 5 seconds then power the router back.



CONNECTIONS:



1. Connect a Ethernet cable from the modem to the WAN port of the router (isolated port).
2. Connect the computer to the router using any one of the 4 available ports. Please make sure that there is no direct connection between the modem and the computer (either using Ethernet cable or USB cable).
3. Power off the modem and the router after making the connections.
4. Power on the modem and wait for the lights, then power on the router.



RECONFIGURE:



1. Open the browser (Internet Explorer, Mozilla Firefox or Safari).
2. Access the router, usually with http://192.168.1.1 or http://www.routerlogin.com.
3. Login to the router with the Username as "admin" and Password as "password" (please note that the Username and Password are case sensitive).
4. Click on 'Basic settings' from the left menu and select 'Use Computers MAC Address' from 'router MAC Address' section.
5. Click Apply.
6. Once it updates the settings then power off the modem and the router. Power on the modem and wait for the lights, then power on the router.



I hope this information allows you to resolve this issue.


If I have helped you, please help me, and rate this suggestion the highest FixYa rating. If you cannot rate this post with the highest rating, then please comment to this post and I will try to help you further.


Regards
Anand Thank you for all the information you have posted. Please note that is not possible for both cable connection and PPPoE to coexist. I believe you have cable connection. Follow the below steps to reset and reconfgure your router:

RESET:
At the back of the router you will find a small tiny hole (which says restore to factory default settings). Press the button with the help of a paper clip and hold it down for 30 seconds. After 30 seconds, please release the button and power off the router for 5 seconds then power the router back.

CONNECTIONS:

1. Connect a Ethernet cable from the modem to the WAN port of the router (isolated port).
2. Connect the computer to the router using any one of the 4 available ports. Please make sure that there is no direct connection between the modem and the computer (either using Ethernet cable or USB cable).
3. Power off the modem and the router after making the connections.
4. Power on the modem and wait for the lights, then power on the router.

RECONFIGURE:

1. Open the browser (Internet Explorer, Mozilla Firefox or Safari).
2. Access the router, usually with http://192.168.1.1 or http://www.routerlogin.com.
3. Login to the router with the Username as "admin" and Password as "password" (please note that the Username and Password are case sensitive).
4. Click on 'Basic settings' from the left menu and select 'Use Computers MAC Address' from 'router MAC Address' section.
5. Click Apply.
6. Once it updates the settings then power off the modem and the router. Power on the modem and wait for the lights, then power on the router.

I hope this information allows you to resolve this issue.

If I have helped you, please help me, and rate this suggestion the highest FixYa rating. If you cannot rate this post with the highest rating, then please comment to this post and I will try to help you further.

Regards
Anand

Hey, I got it. Just follow the below steps to first configure settings on your computer connected to the modem:


1. Click on Control Panel from the Start Menu.
2. Double Click on 'Internet Options'.
3. Under browsing history click on delete button and select delete all.
4. Click on security tab from the top and select default level and Apply the settings.
5. Click on Content tab from the top and click 'clear SSL state'
6. Click on 'Connections' tab from the top of the window.
7. Make sure that 'Never Dial A Connection' is selected from the 'Dial-up and Virtual Private Network Settings'.
8. Click on 'LAN settings' and make sure there is no check for proxy server.
9. Close the Internet Options window.
10. Make sure that all the firewalls and pop-up blockers are disabled (includes Windows Firewall, PoP-up blocker and Phishing Filter).



Now perform the below steps to configure the router:



1. Connect a ethernet cable from the modem to the WAN port of the router(isolated port).
2. Connect the computer to the router using any one of the 4 available ports. Please make sure that THERE IS NO DIRECT CONNECTION BETWEEN THE MODEM AND THE COMPUTERS (either using Ethernet cable or USB cable).
3. Open the browser(Internet Explorer or Mozilla Firefox).
4. Access the router settings with the address: www.routerlogin.com/basicsetting.htm
5. Whenever prompted for username and password please enter Username as 'admin' and Password as 'password'.
6. Click 'setup wizard'(at the top of list) from left menu.
7. Select yes and Click next.
8. In case you get the message: 'You already have a valid internet connection do you still want to continue', click 'YES'.
9. It should give you either a "Dynamic IP Detected" or "PPPoE detected".
10. If you get "Dynamic IP Detected" click on 'Next'. On the next page select 'Use Computer MAC Address' under router MAC Address' and click 'Apply'.
11. If you get "PPPoE detected" click on 'Next'. Enter the login name and password provided by the ISP. Click Apply.
12. From the left menu go to 'router Status' and check if you get the internet port ip address.
13. Click on 'Logout' (at the bottom of the list) from left menu.
14. Open up another browser window and try to access internet.


I am pretty confident that this will help you configure your router. Make sure to follow these steps excatly as mentioned.

Best of luck. Hey, I got it. Just follow the below steps to first configure settings on your computer connected to the modem:

1. Click on Control Panel from the Start Menu.
2. Double Click on 'Internet Options'.
3. Under browsing history click on delete button and select delete all.
4. Click on security tab from the top and select default level and Apply the settings.
5. Click on Content tab from the top and click 'clear SSL state'
6. Click on 'Connections' tab from the top of the window.
7. Make sure that 'Never Dial A Connection' is selected from the 'Dial-up and Virtual Private Network Settings'.
8. Click on 'LAN settings' and make sure there is no check for proxy server.
9. Close the Internet Options window.
10. Make sure that all the firewalls and pop-up blockers are disabled (includes Windows Firewall, PoP-up blocker and Phishing Filter).

Now perform the below steps to configure the router:

1. Connect a ethernet cable from the modem to the WAN port of the router(isolated port).
2. Connect the computer to the router using any one of the 4 available ports. Please make sure that THERE IS NO DIRECT CONNECTION BETWEEN THE MODEM AND THE COMPUTERS (either using Ethernet cable or USB cable).
3. Open the browser(Internet Explorer or Mozilla Firefox).
4. Access the router settings with the address: www.routerlogin.com/basicsetting.htm
5. Whenever prompted for username and password please enter Username as 'admin' and Password as 'password'.
6. Click 'setup wizard'(at the top of list) from left menu.
7. Select yes and Click next.
8. In case you get the message: 'You already have a valid internet connection do you still want to continue', click 'YES'.
9. It should give you either a "Dynamic IP Detected" or "PPPoE detected".
10. If you get "Dynamic IP Detected" click on 'Next'. On the next page select 'Use Computer MAC Address' under router MAC Address' and click 'Apply'.
11. If you get "PPPoE detected" click on 'Next'. Enter the login name and password provided by the ISP. Click Apply.
12. From the left menu go to 'router Status' and check if you get the internet port ip address.
13. Click on 'Logout' (at the bottom of the list) from left menu.
14. Open up another browser window and try to access internet.

I am pretty confident that this will help you configure your router. Make sure to follow these steps excatly as mentioned.
Best of luck.