Question about HP PSC 2355 All-In-One InkJet Printer

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HP PSC 2355 incorrect print cartridges error message

I moved to the UK from the USA and brought my printer with me. In the USA I was using had printer cartridges black (94) and tri colour (97) and until today worked fine. The ink ran out so I replaced them both with black (338) and tri colour (343) and now get an error message "one or both print cartridges are not intended for use in this printer" although the packing states they are for this machine.

Any solution will be greatly appreciated

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Not quiet a solution dugguly but i've just had the same problem in reverse, i moved to the us with same printer, ink ran dry, it won't take hp94. after 3 phone calls and 4 emails with hp i learned that all hp printers sold after 2004 are regionalised, therefore a us printer will NOT WORK with UK bough cartridges and vice-a-versa. the only way round this is to call the HP support and ask to be taken through the step by step guide to reseting the region of your printer to the UK regional setting OR and this is my option, get friends/family in the US to ship US cartridges to you in the UK. Too bad as Tesco do a good line in gneric cartridges - Good luck - mattw

Posted on Oct 12, 2009

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My cartidge is ok but my printer show cartidge error what i do in this condion

Posted on Nov 04, 2009

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Some later machines can detect aftermarket cartridges and refuse to use them. I don't know why HP does not have the same type numbers available in the UK.

Posted on Oct 07, 2009

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My cyan colour is finished, i have to print a black colour documents, printer is not allowing to print, please help


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I have a photosmart printer, bought in England, which requires HP 363 cartridges. Whilst in USA in June I enquired at a computer supplies store if they sold these. The assistant looked it up on the HP...


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I have just done exactly the same thing - a Uk printer but now in the USA - were you able to resolve or is the only solution to buy a new printer or get cartridges shipped from the UK. Its ridiculous.
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2 Answers

Ink cartirdge cannot be recognized even though correct cartidge was installed


Hi there

You can try this but it lots to do but may help

This message may be resolved by resetting the unit. Please follow these
steps:

1. With the printer powered on, open the cover. The ink will move to
the left hand side.

2. Push down on the end of the black cartridge. A clicking noise will
be heard.

3. Slide the cartridge out of the holder towards you.

4. Push down on the end of the colour cartridge. A clicking noise will
be heard.

5. Slide the cartridge out of the holder towards you.

6. Once both cartridges are removed, unplug the power to the printer
(without turning it off).

7. Reconnect the power cord.

8. Turn on the printer.

9. Open the cover. The carriage that holds the ink will move to the
left hand side.

10. Make sure the orange cap is off of the bottom of the black
cartridge.

11. Place the black cartridge in the bottom of the printer.

12. Slide the black cartridge back until is cannot go back any further.

13. Push up on the end of the black cartridge, a clicking noise should
be heard.

14. Make sure the orange cap is off of the bottom of the colour
cartridge.

15. Place the colour cartridge in the bottom of the printer.

16 Slide the colour cartridge back until is cannot go back any further.

17. Push up on the end of the colour cartridge, a clicking noise should
be heard.

Please note that the colour cartridge will stick out further than the
black cartridge.

Close the cover. The printer should make some noise for a few moments,
and then return to standby.

If the message persists, to clear the low ink-warning message, press and
hold down the button for at five seconds, and then release
it. This will disable the ink detection until that cartridge has been
replaced.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Feb 10, 2010 | Canon PIXMA MP470 All-in-One Printer

1 Answer

Error - says can't recognize an ink cartridge


Hi there

You can try this but it lots to do but may help

This message may be resolved by resetting the unit. Please follow these
steps:

1. With the printer powered on, open the cover. The ink will move to
the left hand side.

2. Push down on the end of the black cartridge. A clicking noise will
be heard.

3. Slide the cartridge out of the holder towards you.

4. Push down on the end of the colour cartridge. A clicking noise will
be heard.

5. Slide the cartridge out of the holder towards you.

6. Once both cartridges are removed, unplug the power to the printer
(without turning it off).

7. Reconnect the power cord.

8. Turn on the printer.

9. Open the cover. The carriage that holds the ink will move to the
left hand side.

10. Make sure the orange cap is off of the bottom of the black
cartridge.

11. Place the black cartridge in the bottom of the printer.

12. Slide the black cartridge back until is cannot go back any further.

13. Push up on the end of the black cartridge, a clicking noise should
be heard.

14. Make sure the orange cap is off of the bottom of the colour
cartridge.

15. Place the colour cartridge in the bottom of the printer.

16 Slide the colour cartridge back until is cannot go back any further.

17. Push up on the end of the colour cartridge, a clicking noise should
be heard.

Please note that the colour cartridge will stick out further than the
black cartridge.

Close the cover. The printer should make some noise for a few moments,
and then return to standby.

If the message persists, to clear the low ink-warning message, press and
hold down the button for at five seconds, and then release
it. This will disable the ink detection until that cartridge has been
replaced.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

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3 Answers

Cartriges


Black - #94

Tri-color - #95 or #97 (#97 yields more pages)

Photo - #99

Thanks for using Fixya.

PS. Here is the page of available cartridges if in US. PSC1610 Ink


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1 Answer

Hp 2610xi not recognizing HP 97 color cartridge


If you look in the 96 (Black) cartridge loading area you might see that the retention spring has poked a hole in the circut board. I am now either trying to replace the ink cartridge holder or purchace a new printer. I have about $70.00 in new ink that I can't use now. The 2610xi worked great until the spring popped out of its holder. 

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1 Answer

HP officejet 6210 all-in one


ok i found a way to help you find those 94's 97's printer cartridges

http://computers.pricegrabber.com/ink-toner/m/3768822/
this link is for the hp 94 cartridge

http://computers.pricegrabber.com/ink-toner/m/3768824/search=hp%2097/st=product/sv=image/

this link is for hp 97 cartridge
from the uk i hope this helped you find the right cartridges
338-334 is there new numbers if there not put in right the cartridges will have error to them kinda snap in with little force

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1 Answer

Cartridge is not intended for use in this printer


Under the setup menu, then under preferences, there's an item where you can change the language & country. I don't know if that will have any affect on the cartridge selection though.

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