Maytag Neptune FAV6800AW Top Load Washer Logo
Posted on Oct 06, 2009
Answered by a Fixya Expert

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Where is the jp4 connector?

Where is the jp4 connector on the motor control board of the maytag neptune TL washer?

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Anonymous

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  • Expert 335 Answers
  • Posted on Oct 06, 2009
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where is the jp4 connector? - 1d70fa4.jpg
Blue,Red Yellow and two White wires on the connector. It.s not labled on the Control Board or Plug from what I can see.


  • Anonymous Oct 06, 2009

    You can verify wire color from the Schematic do you have?

    I have a soft copy I can send if you want. Should be in the Console of the FAV6800AW/FAV9800AW.

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This could be an issue with the Motor Controller or Control Board.

I have not seen Drive Motor cause this issue to date.

If you want to investigate further I would suggest getting the FAV6800A/FAV9800A Service Manual.

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This is a sticky for the FAV6800A/FAV9800A washer DIY support. Go to the 5th post down in the Sticky and you will find a link for the Service Manual.

If you want to go further in troubleshooting and possibly a DIY fix just open a new thread in that DIY forum with Model number and Serial number. That info is found tag behind the console right back side as you face the machine console.

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Suspect a communication problem between
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Tumbles Only:
When the door lock mechanism is in the
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IT appears to be inputs and not the control board.

If you need more assistance just repsond here and I will reapond accordingly.

Thanks for using FixYa.

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I saw you post today on another forum and did not have time to put my thoughts down before work. I agree not a clutch issue I had to :), you would be so lucky. I own the machine and can’t offer any more troubleshooting then what you have done, good job of that. Unfortunately the FAV6800AW/FAV9800AW SM doesn’t have a whole lot of support for troubleshooting beyond what you have done for this issue. I found more info from the MAH3000 manual on the technical operation of the motor controller (slightly different controller). Both machines use the same troubleshooting paths. Remove JP4 which is;
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My WAG is replace the Motor Controller 1st, then Control board 2nd and a possible tach issue related to the motor. That’s enough WAGing,…. but with troubleshooting not a complete WAG :).
Take a look at pages 2-5 thru 2-11, I keyed in on page 2-11 in the MAH3000, it may give you some additional insight, I know we are dealing with different machine designs but I think the designs are close regarding motor controller, the motor and what the Control Board is doing and looking for with input from the Motor Controller. I wish the FAV6800AW/FAV9800AW SM gave this kind of detail for troubleshooting. There is a nice little troubleshooting table on 2-11.
I keyed in on this note;

The motor control monitors the signals and communicates this information to the machine control (control board). The purpose of this signal is to tell the motor when to energize each winding in the motor and to tell the machine control the actual motor speed.

Then this note;
Note: If the machine control board does not receive an input signal from the motor control/tachometer circuit (JP4 connector), the motor speed will rapidly accelerate for 5 seconds then shut down. The machine control will sense a "locked rotor" condition and the motor will stop. If the motor control does not receive an input signal from the motor, the motor will "****" for 5 seconds then shut down.

I don’t believe you have that condition. I have worked with a forum member who had an issue with the motor controller related to an Lr error, locked rotor error and replacing the Motor Controller fixed the issue. Form here I vote for an issue with the Motor Controller. Not having known good parts makes this a difficult job.
The control board is under warranty for 5 yrs from DOP, the Control Board is 2 yrs. Ebay is a good source 25001079

I would push Maytag CSV for both. I got them to send me a Control Board after discussing my troubleshooting and that I had a neighbor (me) that was a repair tech who would install. I also had to send them copy of my warranty not sure why they beeded that my machine was on file with them.
In your console you will find a Troubleshooting guide if you haven’t pulled it out already. It has the schematic for the machine which I find handy. If you want a soft PDF copy of the schematic I can e-mail you. Just ping me at [email protected]. I use that for one-way contact, just respond back on this post if you ping me, I don’t check the account for month’s at a time.
With my limited knowledge I will try to help you. Good luck. Rich

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This means locked rotor. you have a bad motor control unit. take the door off by removing the 4 screws also take the side/front panel off. You will see the motor control board. Do you have a delay wash cycle? If you do set it to delay wash remove the jp4 connector if the unit tumbles on it's own then the motor controller is fine but if it does not then you have a bad motor control board. Check it out and let me know. also there is a fuse on that board if you can locate it and check for continuity that will also help diagnose it. MAKE SURE YOU UNPLUG IT FIRST THOUGH!!!!
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