Acer Aspire M5100 AM5100-U5313A AMD Desktop PC - AMD Phenom X4 9500 Quad Core Processor 2.2GHz, 3GB Logo
Posted on Oct 05, 2009
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System locks up when cd is inserted

When I put a CD in to use it the entrire system slows, or locks up. The CD will not be read by the CD/DVD Drive.

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  • Posted on Oct 05, 2009
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Try checking the most frequent cause of CD-ROM read failure: a dirty or dusty laser lens. Insert a CD cleaning disk and let it run for a couple of minutes, then retry.

If the CD spins up, then down, then sort of whirrs and buzzes, and repeats this cycle several times, it's either the alignment gone south (unrepairable to all intents and purposes) or a dusty lens (easily fixed).

If it does not even spin, or it clicks and clacks, it might be something - a speck, a bit of paper - in the drive mechanism. In a slot loading CD, you might even find pieces of another CD or a strip of a CD label (adhesive "print yourself" disks aren't all equally adhesive).

Another possibility (less likely) is a loose connector to the CD inside the PC. But in that case the drive usually stays dead until you tighten the connector.

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The auto-run feature is probably forcing the drive to attempt to read the CD, and if the disc is corrupt, can cause the system to "freeze" while it attempts (and fails) to read the bad disc.

If you've tried mulitple discs, or one that you know works in another CD-ROM drive, it could be the CD drive itself. If that's the case, you can pick up a good CD/DVD writable drive for $25-$50, and takes 5 minutes to swap out.

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Hello

Are you trying to use the same cd over and over ? Or have you tried putting other cd's in ?

IF you haven't try that and then post back for further help.

Thank you for choosing Fixya!

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If you went into the Bios Setup and make sure you boot from the CD drive first then when you boot make sure you put a bootable disk in the CD Drive. It has to be a repair disc or an operating system disk. Some computers will give you the option to change the boot sequence when you are booting up the system without having to go into the bios, but this too will require a bootable disk to be inserted into the CD Drive. One other thing to watch for is that if you have more than one CD Drive then maybe you are inserting the disc in the wrong drive. The bios only recognizes one drive as the bootable drive. Be aware that a DVD Drive will read CD's so if you have more than one drive try putting the disk in both drives to see which one it wants.
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If in case the cd was not recognized upon loading it to the computer you may do the following to check wether the cd is faulty or the cd drive.
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  2. For programs on DVD, verify that the drive containing the DVD is a DVD drive and not a CD-ROM drive. Most DVD drives will have DVD printed on the front of the drive. For programs on DVD, consider the following:
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  1. If multiple disc drives (e.g., CD-ROM and CD-RW, or DVD and DVD-RW, or CD-ROM and DVD-RW, etc.) exist on the computer that can read the disc (refer to the items under Step 2), insert the CD or DVD into the other drive and try the program again.
  2. If you are attempting to install a program and the installation does not begin after inserting the CD/DVD into the proper drive, refer to the program's instructions for the installation procedure.
  3. Clean the CD/DVD in the following manner:
  1. Place a small amount of nonabrasive liquid soap on the shiny side of the CD/DVD.
  2. Using your fingertips and warm water, gently rub the soap on the CD/DVD in a circular motion.
  3. Rinse the CD/DVD thoroughly and dry it using a clean, soft T-shirt or lint-free towel. (Do not use paper towels or tissue paper.)
  1. Try to use a different CD or DVD in the drive to see if that disc can be read.
  2. If possible, insert the problem CD or DVD into the DVD or CD drive of another computer to see if the issue persists.
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After running the disk, get a NEW blank cd, and try to burn some files onto it. If it works right, then that was all that was wrong, if not, then you have corrupted firmware, which is also a relatively easy procedure to fix. Just go to the drive manufacturers website and download the latest firmware fore your drive.
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Possible causes:

Disk may be a DVD which your drive may not be able to read.
Disk may be a DL DVD (double layer) whcih your drive may not be able to read.
The disk might be a BluRay which your drive may not be able to read.
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Here you go...I hope this works for you....
CD/DVD Is Not Recognized
spacer.gif spacer.gif spacer.gif spacer.gif Many times, after inserting a disc into the CD or DVD drive, the disc is not recognized by that drive. CD-read and DVD-read issues can be caused by many sources. Perform the procedures presented in this General Computer Advice article when troubleshooting CD-read and DVD-read issues.

Begin with the first procedure and continue through the list. Try using the CD or DVD after each procedure is completed. For any procedure that requires changing current system settings, record the original settings before completing the procedure.
  1. Verify that the correct disc (CD/DVD) is used when prompted to insert the disc.
  2. For programs on DVD, verify that the drive containing the DVD is a DVD drive and not a CD-ROM drive. Most DVD drives will haveDVD printed on the front of the drive. For programs on DVD, consider the following:
  • DVD drives can read both DVD's and CD's.
  • CD-ROM drives can read only CD's.
  1. If multiple disc drives (e.g., CD-ROM and CD-RW, or DVD and DVD-RW, or CD-ROM and DVD-RW, etc.) exist on the computer that can read the disc (refer to the items under Step 2), insert the CD or DVD into the other drive and try the program again.
  2. If you are attempting to install a program and the installation does not begin after inserting the CD/DVD into the proper drive, refer to the program's instructions for the installation procedure.
  3. Clean the CD/DVD in the following manner:
  1. Place a small amount of nonabrasive liquid soap on the shiny side of the CD/DVD.
  2. Using your fingertips and warm water, gently rub the soap on the CD/DVD in a circular motion.
  3. Rinse the CD/DVD thoroughly and dry it using a clean, soft T-shirt or lint-free towel. (Do not use paper towels or tissue paper.)
  1. Try to use a different CD or DVD in the drive to see if that disc can be read.
  2. If possible, insert the problem CD or DVD into the DVD or CD drive of another computer to see if the issue persists.
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Do not read the cd or dvd disc.

Its zamzam,i wud suggest you buy a new one from a better manufactuerer.
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