I keep getting error 5100 when I attempt to print..I have unplugged,checked cartridges, reset,still get error message

We suggest you first attempt the basic/universal Canon ink level reset procedures before attempting any of the more advanced procedures provided on our Inkjet411 site*

A. Standard Ink Level Reset Procedure (printers without LCD display):
[ Refer to the 1st support video: http://inkjet411.com/?page_id=62 ]
1) At computer screen message, select 'Stop'/'Reset', 'OK', or 'Resume'.
....or....
2) Select 'Stop'/'Reset', 'OK' or the 'Resume' button (triangle-circle icon) on your printer for 5-8 seconds:
- Printing may continue under the 'ink out' condition.

B. Standard Ink Level Reset Procedure (printers with LCD display):
[ Refer to the 2nd support video: http://inkjet411.com/?page_id=62 ]
1) Install cartridge and start print job.
2) After first message appears, click 'OK' to continue. Printer should start printing.
3) If second message appears and printer's LCD screen displays error code "E", then DO NOT click 'CANCEL PRINTING'.
4) Press and hold down 'Stop'/'Reset' button (triangle-circle icon) on your printer for 5-8 seconds. Printer should start printing.

If you are able to produce a self test print, this is good since it illustrates that the cartridges are electrically stable...if you observe any 'E' or 'V' error states (i.e. E13 or V162 for example), this may indicate there is possibly an internal electrical problem with one of the ink cartridges. Refer to your user guide if E/V error messages are displayed.

*If, after following the suggested ink monitoring/level reset procedures, you still have an error condition which prohibits regular printing, then the ink cartridge probably has internal electrical damage (micro-electronics failure); such a failure is unrelated to the ink cartridge refilling process. Typically, when the cartridge fails the problem is 'masked' by the ink out/empty condition so it can be difficult to distinguish between the two. Many cartridges eventually do encounter problems or failures, especially after their original ink is gone and they are re-used, and this is often unrelated to the refill process (i.e. typically ~2 years from original manufacturing date). Refer to picture at bottom of this page: http://inkjet411.com/?page_id=1533

To verify the Canon printer is functional, install a brand new cartridge in it - this will 100% confirm whether your refilled, compatible or remanufactured ink cartridge is faulty or not.


For information on North American Canon ink refill services at a major retailer near you (should you wish to save ~50% on ink costs), general printing problem resolutions or advanced HP printer diagnosis procedures (advanced cartridge diagnostic tests/cartridge error bypass & printer reset methods, etc.), please visit Inkjet411: http://www.inkjet411.com

The root cause of Error 5100 in Canon inkjet printers can be so varied and so the solutions. If you want to read a best and well researched article on this topic, read it here:
Canon Error 5100

Hello,

This is a generic error for a problem with the print carriage. Unplug for 30 seconds then replug, clean the cartridge's contacts, check and make sure the encoder strip is not out of place behind the carriage. Do a full cleaning of the print head manually:

(1) Open the printer
(2) Remove the ink cartridges from the print head.
(3) Use cotton swabs dipped in hot water to thoroughly clean the print head.
(4) Repeat this until there is no ink residue coming off on the cotton swab.
(5) Once finished, allow to dry and replace the cartridges
(6) Try to print something now

If none of that works, most likely you need a new print head

Rate my answer then, please

Hello and Welcome

Error 5100 means that the cartridge can not be detected by the printer.
Actually the printer is not actually loading the cartridge and showing you the error 5100.
To solve these follow the following steps. I hope it works

1. Turn off printer
2. Remove both the cartridges from the printer
3. Use a clothe moistened with alcohol to clean the surface contact on the cartridges where the terminals inside the printers touches
4. Return the cartridges
5. Turn on the printer.

Error will be removed

Further assistance i am here to help

Please don't forget to click on Four thumbs which are given below if it is helpful
THANKS & Keep Using Fixya

Error 5100 indicates "carriage jam". The carriage is the assembly that contains the print-head and ink cartridges. This error can be difficult to solve because various things can cause it.

Make sure the ink cartridges and print-head are installed properly. Remove them and re-seat them.

Check the gears as best you can for any obstructions.

If the carriage moves to a center position when you open the cover as if to change cartridges, try a reset to clear the error message :

1. Turn off printer (use button, don't unplug)
2. Hold down Resume button and press Power button.
3. Keep holding down Power button and let Resume button go.
4. Press Resume button 2 times then let BOTH buttons go.
5. Green lights will flash and then stop blinking.
6. When green lights are solid, press the Resume button 4 times.
7. Press the Power button and the printer should turn off, if not, press the Power button once more.
8. Your printer should respond as normal

Sometimes you have to try this a couple of times, if you've never done it before. If this does not work, unplug, wait 3-4 minutes, then re-plug in.

Turn off printer.
Remove both the cartridges from the printer. Use a clothe moistened with alcohol to clean the surface contact on the cartridges where the terminals inside the printers touches.
Return the cartridges and turn on the printer.

Error 5100 means that the cartridge can not be detected by the printer.

Hope it helps1

Hi there,

Service Error 5100
Cause : The movement of the FINE cartridge Holder is blocked.

Action : Clear the paper jam or foreign object that is preventing the FINE cartridge Holder from moving, cancel printing from your computer, then trun OFF the machine and turn it back ON again.

Hope this helps. Pllease rate my Response.
Thanks.
Have a good day.

I had the error code 5100 for my canon pixma ip6220d printer and all it was a pen in the track of the cartridges. I've been looking for that pen for awhile too. So I would say look for something in the way of the cartridges. Hope this helps everyone.