Norton 360 I was having trouble with my computer so thought if I bought the current version of Norton it would help. I bought the 2 year renewal of Norton 360 plus a $25 program to speed it up. It instructed that I uninstall my present Norton which I did....now I can't access the Norton 360 that I purchased so that I can install it....about to cry.

contact symantec to get it sorted out
https://support.norton.com/sp/en/aa/norton-billing/current/contact?entsrc=redirect_pubweb or

Turn off Norton Automatic Renewal service This document provides you the steps to turn off or cancel the Norton Automatic Renewal service for your product to prevent future automatic billing and renewal. You may need to follow these steps if you have got a new Norton product and need to cancel the service on a previous product which you no longer use.
If you cancel the Automatic Renewal service on your current product, you must manually renew your subscription before it expires or risk losing your Norton Protection. If you have already been charged and want a refund, read Requesting a Norton Automatic Renewal refund.
Turn off Norton Automatic Renewal service

1. Go to Norton Management to cancel the Norton Automatic Renewal service.
2. Click Sign In.
3. Sign in to Norton with your email address and password.
4. Under Automatic Renewal, next to the Norton product for which you want to cancel Automatic Renewal, click Off.

https://support.norton.com/sp/en/aa/norton-billing/current/solutions/kb20090818144126EN_EndUserProfile_en_us?entsrc=redirect_pubweb

contact symantec
https://support.norton.com/sp/en/aa/norton-billing/current/contact?entsrc=redirect_pubweb

You need to activate your Norton program with the product key or the renewal code that you purchased for an year.

To enter the renewal code or the serial, please open your Norton product and click on the "RENEW" or "ACTIVATE" or "SUBSCRIBE" button on the bottom of your product and enter it there to activate your one year subscription.



Regards,
Muhaim

Easiest solution is to, rather than using the cd, download from the Norton website. This will allow you to install and use the latest version (version 4.0) with the cd key from you packaging.
The version can be downloaded from: The Norton support center upon running this file to install, you will be prompted for your cd-key. Enter the key and it will activate, allowing your Norton to work fully.
The concern is if you have installed the software before. Version 2.0 is a number of years old, and if it was installed more than a year ago, the subscription may be out of date and need renewed.
hope this helped, //halfs

You can activate the trail version with Existing product key


1. Click on Express renewal on the bottom corner of Norton program
2. Enter the product key and hit on Enter

You don't need to install the renewal only need to activate the existing Norton pogram with the newer product key

to activate click on express renewal and enter the renewal code. also you can download the latest version from this link at free of cost : www.norton.com/nis10

One way to resolve this issue is that activate the Norton program with the existing product key

to activate click on my account and select renew Norton 360 then you ill get an option to enter the product key

you can also download install the free upgrade ie Norton 360 version 4.0 from this link www.norton.com/n360s_4 you will not lose the existing days if you lost please activate again with the same product key

just contact the Norton tech support or visist their website...

see this
http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080307081116EN
Sergio

I use AVG it's free and works great.
www.http://free.grisoft.com/