HP PSC 2355 All-In-One InkJet Printer Logo
Posted on Dec 22, 2007
Answered by a Fixya Expert

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Scanner not working

When i goto scan on my hp psc 2355v all-in-one it says i need to install the hp software. I have a hp computer and when i bought the printer i just connected it and everything worked fine. Is there a way i can delete the printer then try to plug and play again to get my scanner working?

  • 3 more comments 
  • Anonymous May 25, 2008

    I have windows Vista and i have a printer HP PSC 2355 all in one which automatically installs onto the computer when I try to scan it says I need to run or intall the HP software for this feature. I can print and copy just fine. Any answer or help would be appreciated

  • williebwoody Sep 17, 2008

    I have the same problem with the HP PSC 2355 All in one printer. It's hooked up to my Dell with Vista Operating System. The printer works, but when I try to scan the printer says that I need to install hp software. But when I try to install the software disk my pc will not allow it to be installed.

  • Anonymous Mar 09, 2009

    I have windows vista and my hp PSC 2355 printer but it won't let me scan it only let me print and copy.

  • Anonymous Mar 10, 2009

    I have the same problem with the HP PSC 2355 All in one printer. It's hooked up, I have Windows Vista Operating System. The printer works, but when I try to scan the printer says that I need to install hp software. But when I try to install the software using the original CD my pc will not allow it to be installed.

  • Anonymous Mar 11, 2009

    I have the exact same issue, but for an HP Officejet 7310 when i connect it to my HP laptop with 64 bit Vista

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  • Expert 54 Answers
  • Posted on Dec 22, 2007
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Please open HP director from Start - All programs - HP .

Click Scan document to scan.

You can scan by following steps :
For Windows XP:
To isolate the issue I suggest you to try scanning from the Windows Image acquisition(WIA) wizard on the computer.

Follow the below steps to Scan using WIA
1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.

2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.

3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.

Waiting for you reply.
Thanks

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THIS MIGHT HELP I LOVE OLD SCANNERS AND ALL IN ONE PRINTERS. MOST OF THE TIME YOU HAVE TO GOTO MY COMPUTER AND SCAN IT A DIFFERENT WAY. LET ME KNOW IF I CAN HELP FURTHER.
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HP PSC 2355v says I have no scanning software linked. Just bought a new computer with windows 7 I know I have only XP and Vista settings for this printer. Is there an update for this or just buy a new...

HI,

There is a windows 7 patch available for the HP print software you can try applying it and see if it works..
Please click on the below link:
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=4062&lc=en&dlc=en&cc=us&product=422000&lang=en

If it doesn't work then i suggest you contact Hp first and ask them if they would release any future updates before you buy a new printer.

Hp phone support:
800-474-6836

Thank you for using fixya.



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Can't run all-in-one software for upgraded os

Here is the link to HP for your PSC 2355v software/drivers, just make sure whether you are using 32 bit or 64 bit for XP or Vista or Win 7.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=422001&lc=en&cc=us&dlc=en&submit.y=6&submit.x=6&lang=en&cc=us
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Software for HP PSC2355v ALL-IN-ONE Printer.Scanner.Copier. on to a CDRW . Because I'm at the Library and my computer is at home with my printer I lost the software CD-disc to the HP PSC2355v.

You have to ways to get the software , either downloading the software for free , and loading it into an usb memory stick, or by purchasing the CD from HP.

To download softwre and driver (install driver first) click: HP PSC 2355v All-in-One Printer

To purchase the disk: CD - HP Full Software and Driver
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I need to reinstall my software for a HP PSC 2355v all in one printer, but I can't find my software..HELP PLEASE

download here:

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=422001&lc=en&cc=us&dlc=en&submit.y=8&submit.x=2&lang=en&cc=us

Please rate me :)
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Help with scanning feature for HP2355v

Click here to download software and drivers for Vista basic (not 64).: Microsoft Windows Vista
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