Question about Dell Photo 964 All-In-One InkJet Printer

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Dell All-in-One Printer 964

I have purchased refill cartridges and also refilled the original ink cartridges. Both my computer and my printer say that I'm out of ink. I've tried calling Dell Tech Support, but I've had no luck with them. FixYa website says to go to Printer/Fax, then Properties, then Maintenance and reset the ink counter. I tried that but don't have a maintenance tab to click on. I've also tried unplugging the printer, waiting 10-15 seconds per Dell, and plugging it back in to AC power. Still no luck. Any suggestions?

Posted by Anonymous on

  • 4 more comments 
  • Anonymous Apr 07, 2008

    I had my ink cartridges refilled and I cannot get the printer to re-set. The solution offered does not work.

  • LFarlow Apr 08, 2008

    I have installed new ink cartridges to my 964 All In One Dell Printer and it is not reading the new cartridges. (Black cartridge purchased from Dell, Color Cartridge I refilled from Walgreens) I have tried cleaning the cartridges several times, restarting my computer, aligning, etc.. Not sure what else to do? Any suggestions?

  • Anonymous Apr 17, 2008

    i have the same problem. if i dont buy the dell ink from dell it keeps saying that my inks are low or none. even i took the dell empty ink containers to the store and had them filled and when i put them back, one had trouble even saying it was in right and they kept saying they were empty.

    i also have trouble with photo paper........ i have bought every kind of photo paper to print pictures on and they wont go through the printer........ any idea on what i can do

  • Anonymous Apr 17, 2008

    i have the same problems with the ink refills. they have to come right from dell or they dont work, it keeps saying they are empty.

    i also have trouble with photo paper........... it wont go through and i have tried every kind of photo paper almost........ any ideas

  • Anonymous Apr 29, 2008

    Have the same problem and solution does not work

  • Anonymous Mar 07, 2009

    same thing



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I installed a refilled cartridge I got from Ebay (remanufactured), and the same happened to me. I just ignored the message from the PC saying the cartridge was empty and clicked "Continue Printing". It did. BUT, be careful because for weeks I thought it was working, but it turns out it was printing in black from the colour printer (which is still original Dell) and not from my new refilled black cartridge. Now, annoyingly, my colour cartridge is almost empty even though I haven't done any colour printing!
I discovered you can stop it doing so and force it to use the black cartidge if you:
- go to Control Panel
- go to Printer/Faxes
- go to Properties (right-click on your printer's icon),
- go to the "General" tab & click "Printing Preferences"
- go to Advanced tab, click on "More options"
- UN-tick "Use Colour cartridge for all black printing"
- TICK "Use black cartridge to print black&white" (which will appear as soon as you untick above)
Done! It seems to have stopped it using the colour cartridge for B&W, but I'm not sure the settings remain when you switch off PC and printer. Just in case, check them again before your next printing.

The only problem I get now is that every time I turn the printer anew, I get a faulty ALIGNMENT in the printing. I tried clicking "Align cartridges" but it doesn't work (the test print gets stuck mid-job) because the printer doesn't recognise your refilled cartridge as being a full cartridge in the first place. So forget that. The rather primitive solution I came across is that every time you turn the printer on again if you take out your refilled cartridge from the cradle and put it immediately back in, it will clear the alignment problem. It's a pain in the backside, but better than wasting the money you paid for your refilled cartridge.

Hope it worked for you! Do post here if you had good results!

Posted on Jan 16, 2009



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I tried all the above and it is stll not reading the ink levels.

Posted on Sep 09, 2008



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Go to dell AIO center

click maintain/troubleshoot on the top

under trouble aio problems - click ink levels

click maintenace tabs

and then clean print cartridges and align print cartridges. then try printing a test page.

if this does not work, remove the cartridges and install them again.

let me know how it goes

Posted on Dec 28, 2007


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Try the following:

Remove the cartridges, turn the printer off, unplug the printer for 30 seconds (this step is important), plug the power back in, turn the printer on without the cartridges installed. Then, when prompted, install the cartridges. The printer cartridge counters should be reset and you should be able to print.

Posted on Sep 18, 2008

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Refilled ink catridges and printer still shows that the ink is low

If you unplug the printer from the wall and remove the power brick for 60 seconds, this will reset any error messages the printer has. I would then plug everything back in.

Power on the printer.

Open the printer(with the power on) and take out the Dell Series 5 black cartridge and then reseat it. I would then take out the color Dell Series 5 ink cartridge and reseat it. Now close the printer and it will print an alignment page.

Any error messages?

black cartridge = black side(left side) color cartridge = color side(right side)

photo cartridge = black side(left side) color cartridge = color side(right side)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It's possible to get a Dell Series 5 ink cartridge with a bad sensor. I would that these back to the place of purchase for a replacement or a refund.


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Dell ink cartridges can only be purchased at Staples, Walmart or Dell's website.

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Please rate.

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You can read more opinions on small dell inkjets here or using google.

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