Sony Cybershot 10.1 DSC-N2

I have the same problem.  I tried gently pulling on the lens as well as holding down the power button for 60 seconds.  Neither of these fixed the problem. I have the same problem.  I tried gently pulling on the lens as well as holding down the power button for 60 seconds.  Neither of these fixed the problem.

when I turn it on it tells me to turn power off and on again. when I turn it on it tells me to turn power off and on again.

We do have the same problem and we have already tried all options, but none worked We do have the same problem and we have already tried all options, but none worked

I also have exactly the same problem and no solution yet. 5 users with the same problem in 2 months? I also have exactly the same problem and no solution yet. 5 users with the same problem in 2 months?

I have the same problem and none of these solutions worked. I took it to the a camera repair place and they said i needed a new circuit board. I can hear it trying to do something, so ill keep smacking it.

I have the same problem and none of these solutions worked. I took it to the a camera repair place and they said i needed a new circuit board. I can hear it trying to do something, so ill keep smacking it.

Hi,



Had the same problem with my camera, which is a year and a week old - warranty just expired!. I could not apply the solutions of pulling out the lens, as the lens was not advancing out at all. There wasn't any motor sound at either - it seemed dead. I sent an e-mail to Sony and they replied that they had not heard of any such problems and that the camera would need to be taken for repairs (at a Sony authorized dealer - of course!).



Out of desperation (and since I could not kick it!), I tapped the entire camera on the table twice - and low and behold - the lens popped out and everything seems to be working fine now. Go figure!



I just sent off a nasty e-mail to Sony including my solution to my problem in case they want to pass it along to their other customers who experience this problem (fat chance of that). I will certainly think twice before purchasing a Sony camera again, and it's a shame since the camera does take really nice photos.



Thanks to all of you who offered suggestions - you inspired my solution! Hi,

Had the same problem with my camera, which is a year and a week old - warranty just expired!. I could not apply the solutions of pulling out the lens, as the lens was not advancing out at all. There wasn't any motor sound at either - it seemed dead. I sent an e-mail to Sony and they replied that they had not heard of any such problems and that the camera would need to be taken for repairs (at a Sony authorized dealer - of course!).

Out of desperation (and since I could not kick it!), I tapped the entire camera on the table twice - and low and behold - the lens popped out and everything seems to be working fine now. Go figure!

I just sent off a nasty e-mail to Sony including my solution to my problem in case they want to pass it along to their other customers who experience this problem (fat chance of that). I will certainly think twice before purchasing a Sony camera again, and it's a shame since the camera does take really nice photos.

Thanks to all of you who offered suggestions - you inspired my solution!

Same problem here. I get the turn on/off message and the lens will not come out. I was told it would cost $251 to fix. Mine as well buy a new camera. It is only a year old Same problem here. I get the turn on/off message and the lens will not come out. I was told it would cost $251 to fix. Mine as well buy a new camera. It is only a year old

Turn the camera on "access" appears and then "Turn the power off and on again" any ideas? Turn the camera on "access" appears and then "Turn the power off and on again" any ideas?

i have the same problem... six months ago i  resolved the problem .. i tried open it and clean the camera and the len (reading the manual) and it works ... but since a week it doesn´t work  again, and now .. i think that I haven´t any solution yet....
I will never buy sony's cameras anymore!!!!! i have the same problem... six months ago i  resolved the problem .. i tried open it and clean the camera and the len (reading the manual) and it works ... but since a week it doesn´t work  again, and now .. i think that I haven´t any solution yet....
I will never buy sony's cameras anymore!!!!!

I too, had the same problem. I love my camera, but out of the blue, just two days ago, the lens refused to open. My husband, who can normally fix just about anything, disassembled the camera, tried everything he could think of, and declared it a rare defeat. I burst into tears! I decided to do a google search and after about 45 minutes found all you people with the very same problem. I took a deep breath and tapped my camera on the counter a couple times. Immediately, the lens came out!  I am flabbergasted - and when I showed my husband, he was speechless! However, he then remembered that a couple years ago, our daughters' Ipod wouldn't work and she read somewhere that someone else in frustration held it above his desk and let it drop, and it fixed the problem. She tried it and it worked for her as well! Amazing!  Thanks, everyone.


I too, had the same problem. I love my camera, but out of the blue, just two days ago, the lens refused to open. My husband, who can normally fix just about anything, disassembled the camera, tried everything he could think of, and declared it a rare defeat. I burst into tears! I decided to do a google search and after about 45 minutes found all you people with the very same problem. I took a deep breath and tapped my camera on the counter a couple times. Immediately, the lens came out!  I am flabbergasted - and when I showed my husband, he was speechless! However, he then remembered that a couple years ago, our daughters' Ipod wouldn't work and she read somewhere that someone else in frustration held it above his desk and let it drop, and it fixed the problem. She tried it and it worked for her as well! Amazing!  Thanks, everyone.

Same thing is happing to me,it turns on to say,access then turn the power on and off again,did this several times,and nothing!

Just got it a week ago and i already hate it!

Any help out there? Same thing is happing to me,it turns on to say,access then turn the power on and off again,did this several times,and nothing!
Just got it a week ago and i already hate it!
Any help out there?