Scanning stops unexpectedly. Message reads "The wizard did not successfully complete copying your pictures because the process was cancelled." It was not cancelled. Nothing was touching the mouse or keyboard. Scanning stopped at 9, 13, or 22% on various tries. I have rebooted the computer several times without a change in results.

Try connecting it on direct wall outlet.Not a surge protector or power strip

Try below solutions

An Unexpected Internal Error Has Occurred' Error Message Displays
Issue When attempting to scan, or, during the scanning process, the error message An unexpected internal error has occurred may display on the computer screen. There are three scenarios where this issue occurs. This document covers each scenario where this error may occur and provides links to the appropriate documentation for resolving each scenario. Solution one If you have multiple versions of HP Image Zone software installed on your computer, click here to download a patch that might resolve this issue . If you do not know if you have multiple versions of HP Image Zone installed, follow the instructions below.

1. Click Start , point to Settings , and then click Control Panel .
2. Click Add/Remove Programs .
3. In the list of programs that displays, look for the following entries:
   • HP Image Zone
   • HP Photo and Imaging Gallery
4. If there is more than one entry listed, then there are multiple versions of HP Image Zone software installed on the computer.
5. Click here to download the patch. Follow the on-screen instructions to download and install the patch.
6. If the issue persists, try the next solution.

Solution two Clicking Scan picture or image in the HP Director software results in an unexpected internal error or causes the computer system to stop responding. Click here to resolve this issue (c00369826). Solution three When accepting a scan from the HP Scanning preview window, the scanner may start to scan and then lock up with the lamp approximately ½ way down the scanner bed. This results in an unexpected internal error or causes the computer system to stop responding. Click here to resolve this issue (c00373192). Solution four When accepting a scan, the scanner completes the final scan and the lamp returns to the home position; however, when the image is being processed or sent to the receiving application (that is, HP Photo and Imaging Gallery), an unexpected internal error occurs. Click here to resolve this issue (c00373192). Solution five Immediately after clicking Scan Picture from the HP Director when using an HP Scanjet 3970 with v2.2 software, an unexpected internal error occurs.

Try also this link

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00259434&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=297430


I hope you issue should be fix to lessen your frustrations.You can do it

Regards

Your's Truly,

Christian from HP

Say "Thanks" by clicking the thumb icon in the post that helped you.

Please click "YES" in solution that solves your problem as "was this helpful?"
(Although I am employed by HP, I am speaking for myself and not for HP)

have you tried copying the image again

please change cartridge which was demage

I also experienced the "process 'mdns' stopped unexpectedly with Status 1" message a few days ago with my new HP 7250, and found two solutions. Here are a couple of potential cures:

I downloaded the shareware program 'Printer Setup Repair', then ran their 'Reset and Backup' routine. Restarted, and bingo! Printing was successful. But trying to run either the HP scan software or the HP Ink Widget from Dashboard were not so successful. Got a 'Scanner not found' message. I then went to the printer, tried doing a manual scan there, sending the scan to my PowerBook. Once again, bingo. The scan was sent to my computer, and now the HP software could see the printer. I've since restarted both my computer and the printer several times; printing and scanning are working fine.

Now the second way to fix the problem. It's kind of hokey, but it seems to work, and is what led me to the The process 'mdns' stopped unexpectedly" with Status 1" problem in the first place. What you do is just add an ethernet router, that one you have lying around the house somewhere, between your DSL or cable modem and your Airport modem. Huh?

Here's the deal: when I first bought my HP multifunction printer, my wireless setup was this: Cable modem>Xsense ethernet router>Airport extreme. Unpacked and hooked up the HP printer, and it all worked immediately, perfectly. Print, scan, check supply levels, all no problem. Way too easy. Then, about a week ago I realized that the Xsense ethernet router that I had in the chain was really superfluous, as we no longer use ethernet in the house; might as well eliminate that unnecessary link in the chain. So I changed my setup to a simple: Cable modem>Airport extreme. At this point printing stopped. Tried everything I could think of, no go. Always got the "process ' mdns' stopped unexpectedly with Status 1" message. Put the ethernet router back in the chain, printing/scanning went perfectly. This made absolutely no sense to me, but it worked.

Left my setup with the extra router for a day or two until I remembered about the shareware program 'Printer Setup Repair', described above.

Before doing any of these steps it's probably a good idea to run Disk Permissions (I always run it before and after any installation), just to be sure you're authorized to be using the HP software.


Good luck!

http://windows-vista-updates.blogspot.com/2007/05/canon-scanner-drivers-for-windows-vista.html

Try resetting your camera in the setup menu and see if that helps. Usually that will do the trick.

hi, bought lexmark 640 3 weeks ago tried loading software started scanning disk seemed to stop scanning near end. then message came up saying something like its passed expiry date. email [email protected]

see if you are able to openthe cover if you success then use any lubricant oil and apply on scanner head steel rod .

bye

There is glass platen and on its sides you can see the markings to place various paper sizes. Just follow them as per your paper size.

Hi, it is possible that your scanner has a transport locking lever or knob underneath which might have been keeping the carriage locked in place. Try checking and release if there is one. Hope this works for you. Pls post again how things turn up. Good luck and kind regards.