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Facebook doesn't recognize my email address

I have had the same Facebook account for four years, and yet now when I try to log in I am informed that the service doesn't recognize my email address. Initially, I was able to log into my Facebook because my browser ha my email and password stored, but now I cannot log in. I know my profile still exists because my friends can still see it and I continue to get notifications via email. I have contacted Facebook by filling out a form on their website, but have received no response after several attempts. Please help -- I don't want to lose all of the info and photos and friends on my Facebook account.

Posted by radcliff_dav on

  • 3 more comments 
  • figo7777 Nov 16, 2009

    I have the exact same problem, for already 2 weeks.

    @maxgambrel
    how did you fix it ?



  • Jean B Stewart Sep 09, 2012

    I have used the same email address since I've had a facebook account. Last night it worked fine, but when I tried to log on today it said there was no account with that email address. This is so aggrevating it makes me want scream. Espicially when there is no way to get help. I filled out a form on one sight and got a email back stating they could not help me. It was sent to the same email address that I use for facebook!!! If someone knows how to fix this please email me at jean [email protected]

  • christiana ampomah Apr 24, 2015

    Add a Comment please I have the Same problem help me fix it, please send it to [email protected]

  • Anonymous Nov 14, 2021

    Jean dis you ever get help to resolve this

  • Peter Brown
    Peter Brown Oct 01, 2022

    I used to have similar problem with my account.However, I fixed it with running one troubleshooter. You can download it from here and answer the questions before submitting the form. >>>> DOWNLOAD TROUBLESHOOTER. P.S It is not mine and I am just sharing it here.

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13 Answers

Anonymous

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I have the exact same problem, since july this year..

Posted on Oct 16, 2009

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I have trouble with siging in so i resigned in that's when the trouble started, and now i have two accounts i want to keep my first account and delete the second one. idon't want to lose the first account what should i do can any one help me please.

Posted on Apr 04, 2011

  • Janis
    Janis Mar 15, 2013

    just use the first one, they will delete your account which is the second if you are not going to use it ;)

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Anonymous

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I have this same problem that just started yesterday. I did find though that facebook assigns you an e-mail address in addition to your regular e-mail address when you set up your account. My regular e-mail is an @bellsouth.net address and the facebook address that they assigned (I did not ask for it) is [email protected] Maybe try your name with @facebook.com. I was able to log into my account using this facebook e-mail address and my regular password. Hope this helps!

Posted on Sep 10, 2012

  • Mariel Lora
    Mariel Lora Dec 19, 2021

    This definitely helped. Thank You!

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Anonymous

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OMG this is happening to me as of today! Can anyone help?!?!

Posted on Nov 17, 2009

  • Janis
    Janis Apr 12, 2013

    here:


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Albertine Manjuh Tem

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I have the same problem please help me fix it

Posted on Mar 05, 2022

Matthew Green

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You can read my post on how to resolve this issue - worked yesterday for a client of mine who was having the exact same issue described here.

http://able2know.org/topic/262326-1

Regards,
Matt

Posted on Feb 05, 2015

Janis

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  • Facebook Master
  • 1,824 Answers

If anyone's still having the problem: http://www.fixya.com/support/t17068928-facebook_not_recognize_email_address
Yet I can't help, but you may try using the e-mail instead of your number or the number instead of your e-mail, try using the Forgot your password link.

Posted on Mar 15, 2013

Anonymous

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I had the same problem so i logged on with my cell number and it worked i changed my password just incase.. your welcome in advance

Posted on Sep 07, 2012

Troy Hughes

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I'm having exact same problem, it is extremely frustrating that FACEBOOK offer NO support! Who do you turn to? It means 7 years of friends, photo's and timelines are GONE! )-: If anyone has a solution PLEASE let me [email protected] sad about this!

Posted on Jul 02, 2012

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Anonymous

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I'm having the same issue I'm so frustrated! I tried to reset my password but it keeps saying my email doesn't exist, I've had facebook for about 5 years now! I contacted facebook and all they said was they couldn't find an account linked with that email. So I wrote back saying that was the problem that it was not recognizing my email.. Haven't heard back since..

Posted on Nov 17, 2009

  • Janis
    Janis Apr 12, 2013

    You then can only make a new account.

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Anonymous

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I have the same issue. It fixed itself this morning for a while but now back to the same problem all day. It's terrible that Facebook offers no support for this.

Posted on Nov 07, 2009

Anonymous

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Same thing is happening to me... I've tried to contact them but no answer so far... I wonder if it is because I have an new ISP with a new e-mail address attached to it ? I never use this e-mail address, especially in anything related to facebook. But is it possible that FB "recognized" that address and automatically deduced that it was my new contact address for them... I'm lost :-(

Posted on Nov 06, 2009

Anonymous

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Same thing is happening to me as well... it worked perfectly yesterday night and then today it isn't working again! i don't think it could be a hacker because i haven't clicked on any suspicious links or anything. did u fix it yet?

Posted on Dec 31, 2009

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I hope you find it very helpful. Thank you for using fixya.
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How do i change e mail address on facebook when old one is shut down and cant log on to change

Thanks for choosing FixYa and welcome. You will have to make another Facebook. You won't be able to use your old email account. You need to make a new one. This is the only way to get around this. Facebook will no longer be able to read your old email and there is no other way to get your information on the old account. Sorry. Everything will have to be new.
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