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For security reasons the only way you can unlock your Nuvi is to go to the Security location that you set up the programing... it will then automatically unlock for you.. Garmin will not unlock over the telephone.
You can go to the www.Garmin.com and get their phone number or address to send the unit to unlock
Do you mean the security code?
In that case you'll need to physically drive to that location where you set it first to get it unlocked. Once unlocked, you can set it to something else.
When you went through the password process you also had to set up your secret place in case you forgot your password. Go to your secret place and your Garmin will unlock and you can reset your password.
Hope this helps
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