Question about Brother IntelliFax-2820 Laser Fax
WE CANNOT RECEIVE A FAX WE CAN ONLY FAX OUT. PLEASE HELP THIS IS A MD'S OFFICE
Cannot receive a fax but can fax out! HELP
A multitude of problems might cause receive problems, and the User's Guide has no "receive Problems" section under troubleshooting - so here goes:
If I had to guess right off the bat, your problem is probably
that the FAX is in "FAX Storage" mode, and is out of memory.
In this mode, it will print FAXes until it runs out of memory.
See problem "g" below.
a. Voice mail active on the line - if voice mail and FAX-2820 are
set to answer the line on the same number of rings, there's
no way to know which will answer first.
b. Voice mail active on line - if voice mail is set to answer in
fewer rings than the FAX, then the FAX will always lose
(but you'll have no problems Xmitting).
c. Call Waiting active on the line - the call waiting "boop" will
kill incoming FAXes (and outgoing FAXes too, but your
personnel will retry the outging ones until they succeed
and you may only hear complaints about incoming FAXes).
d. Your FAX-2820 is set to "Manual" or "External TAD" mode.
Reset it to "FAX only" or "FAX/Tel" mode (depending on
your office use of the FAX telephone line).
How to do this: Menu/Set,0,1 <up/down to select mode>
NOTE: your LCD display tells you your receive mode:
Mine says "Sleep 22:08 Fax", telling me I'm in "FAX only"
mode, and its 10:08 PM.
e. You've set the FAX to RING DELAY - if so, the FAX
must win. Setting ring delay to 00 tells the FAX to answer
the line silently (an advantage for a busy MD's office).
How to change this: Menu/Set,2,1,1
Ref: FAX-2820 User's Guide p.4-2
f. You dont have a shared (FAX/human) line set to
"Easy Receive"; if someone answers the call and
Easy Receive is off, then they need to press START on
the fax machine front panel or dial *51 and hang up.
How to change it: Menu/Set,2,1,3
REF: Fax-2820 User's Guide p. 4-2
g. You may be set up for "FAX storage." In this mode, received
FAXes will be stored (and printed) until you run out of
memory (quickly done on a Brother FAX-2820), then you
get nada (but sending FAXes still works).
How to reset this: Menu/Set,2,5,1 <up/down>
REF: Fax-2820 User's Guide p.6-2
h. You may have set up FAX forwarding. In this mode, sending
FAXes will work fine, but all incoming FAXes willl be sent
to another telephone number.
How to turn it off: Menu/Set,2,5,1 <up/down>
If this laundry list of (sending OK, Receiving dead) scenarios
doesn't resolve the problem, email your FAX number to me
and we'll do some cross-country FAX debugging.
Dave in tech support
The above features may have been set remotely by a
nefarious (or somewhat knowledgeable) individual - remember
that a little knowledge is a dangerous thing (even for
FAXes). See (extensive) remote programming instructions
on p.6-6 of the User's Manual.
To print out the caller ID list - and possibly find out the
source of the remote programming:
Menu/Set,2,0,3 <up/down to "print report">, Menu/Set,
Start, <Caller ID report prints>, Stop/Exit
Ref: Brother Fax-2820 User's Guide p.A-3
Posted on Dec 21, 2007
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