Problem solved by bus50. I had computer with windows vista, I took that computer aside and replaced with a computer that has windows xp, now my neatgear works just fine and so does a lot of other programs. I think windows vista is the worst os to ever come along. Thank you.
What type of internet connection do you have? (ie. Cable, DSL)
Has your setup worked in the past or is this a new setup?
You'll have to forgive me, when you mentioned Brighthouse cable I was not sure if you were mentioning a brand of ethernet cable you were using or your service provider.
If you connect your computer directly to the cable modem (no router) are you able to stay connected to the internet after rebooting the computer?
If you can I would try logging in to your Netgear router's control panel and use the clone MAC address feature to see if this solves the problem.
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As stated above, brighthouse cable and netgear is new, first time problem.
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