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It probably has something to do with the fact that this particular model is not meant for personal use, but in big corporations. It does not support UPnP which allows possibly harmful programs that are accessing your router to auto configure the security settings on your router. If you got any more problems with your router, maybe you should check out this cool users manual. It really helped me a lot, maybe it will help you, too :)
The netgear prosafe VPN router is a high-end component ment for business and corporate use and does not support UPnP
UPnP (Universal Plug and Play) allows programs accessing your router (limewire, utorrent, etc...) to auto configure the security settings on your router which would be harmful to a business/corp. network.
You will need to reset the router to the factory settings to get in with the default user and password (user admin and password as password, or if that doesn't work try 1234). Note that you will lose the ISP settings and wireless settings when you reset the router.
Here's a video on how to reset the router to the factory default settings: http://kbserver.netgear.com/media/flash/training/Troubleshooting/NG_WGR614V9Router_TS_LostPassword.html
Well, the issue is the router. Who owns the router? If it is yours, you need to call netgear for router setting assistance. if it is a company router, speak to the administrator, and stay off facebook while at work or School!
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