Does anybody have a photo copy of the cover letter sent to Harley dealers/distributors they can email me for Service Bulletins M1097 and M1100? The start of M1097 is similar to below:
"Dear Dealer/Distributor:
Harley Davidson has become aware that on certain ...................."
I bought my 2000 Road King Classic new in October of 1999, and it now has only 11,000+ miles on it. About a month ago my cam bearing went out on me and my wife when we were riding on the freeway. I never received a notice from Harley about the cam bearing issue.
In talking to Harley it seems they had the wrong engine manufacture date (they showed January 2000) in their record and instead of a date prior to December 14, 1999 (the last build date for the defective engines), therefore they did not generate a notice to me when they sent out letters to 140,000+ other effected owners. I am now aware that the letters extended the warranty from 1 year to 5 years and 50,000 miles.
I wrote the CEO of Harley a letter explaining they had an obligation to notify me of the defect and of potential safety issues. So far I am getting the run around from Harley that the extended warranty period they arbitrarily set has expired and they do not plan to do anything to repair my bike.
To me this is a matter of principal. It seems like everybody else knew about the problem but me including another biker who pulled over to the side of the freeway to see if he could help. Had I known, I could have made some "smart" decisions like trading in the bike before 5 years or having it fixed before I found myself stranded in the middle of an active freeway with my wife. I was never advised by the Harley dealership/service centers when I had my bike serviced.
When I talked to the main Harley service desk about this issue their agent told me this is not the first time he had seen an engine build date in their system that was later than the build date. Their negligence should not cost me.
If you have any information that can help me or if you found yourself in the similar situation please email me at [email protected]. Thanks, John
Our bike is out of warranty by 8 years.....should i ask for warranty on my 1987 FXR? or should i just man up!
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