Same issue I need it to tranfer to ext 23's voice mail after 5 rings, however it goes to General Voice mail... I have not solved this yet, please help.

What type of phone is this? Most home phones have a setting in them to adjust the number of rings. Retrieving voice mails requires the voice mail be set up first. To assist you further, please provide more details.

Maybe the answering machine is set to pick up at say"5 rings" and the voice mail is set to pickup at "4 rings" . Change the voicemail setting to a higher setting than the answering machine. That may be the problem.

Your voice mail extensions are programmed incorrectly in the system. You need to enter the System Programming mode from Ext 10 or 11 and use #607 to set the correct voicemail extensions.

Changing the vms hunt delay on a Partner ACS system is done on either ext 10 or 11. At one of those ext's press the feature key and "00"
next press the left hand intercom twice
the display should say system programming
enter in "#505"
the display should say VMS Hunt Delay and mode:
enter 1 for day mode or 2 for night mode
enter line you want to program in 2 digit format (line 1 =01)
enter number of rings (2)
press feature "00" to logout

Try out this code and enjoy your phone being free from voice mail issues.(#0021#) take care.

deactivate your voice mail service

When you say voice mail, do you mean your personal vmail box or the AutoAttendant? If so you'll need to login to the 998 mailbox and modify the "Custom Service" prompts (menu# 5-3). NOw as far as the ringing goes, you might try doing an extension data clear procedure by doing Intercom -> *790 (I think it's Intercom 7900 on the older systems). Otherwise you should call a local Panasonic Dealer for a service call. Contact me offline for a referral.

Try going into your settings/call settings/call divert.
Go into Call Divert and cancel all diverts.
This should solve your problem.

You have to change the rings from the voice mail server. If you don't know your way around the server, its best to get a local NEC tech although it is fairly simple to navigate. Depends on your skill. Typical default password for the server is NEC

Is the caller being transfered to the ext or is it on incoming calls?
Tony