Kodak ESP 3 Multifunction Printer/ Copier/ Scanner Logo
Posted on Sep 28, 2009
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Printer says 'Unable to detect paper width'

I have a Kodak ESP-3 all in one printer that has forgotten what it's main purpose in life is, and has decided not to print anything. After working perfectly, in the same printing session it brought up an error message 'unable to detect paper width' and now will not print anything no matter what size paper i put in.... please HELP!!!!

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  • Posted on Sep 28, 2009
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Joined: Sep 01, 2009
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The paper tray has some "fingers" that detect the paper.
Remove the paper and tap the sensors a few times to make sure they are not stuck.
Use lots of mamper, not just one sheet so that there is enough weight to press down on the sensors.
Perhaps it is Earth's gravity that is malfunctioning today :)

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Error code 3502

For all in one printer 3502 error code indicates that main paper tray is empty or the printer did not detect the paper., Make sure that the paper is properly inserted and paper tray is properly aligned. You can also try to clean the rollers of the printer on the fornt and at the back (Just remove first to rear access door of the printer for you to able to see the rollers at the back of the printer)

if you are using the 5000 series Printer press and hold copy and cancel to do the media sensor calibration

If this issue not solve call kodak toll free 1 800 421 6699 and send the printer for repair
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USELESS! I guess the life of an ESP 3 is up to a year, because after Kodak replaced my first ESP 3 with a second, I'm now having issues. It's also MOST frustrating that if one cartridge is empty and...

Regarding the empty ink cartridges, ink is a lubricant for the print heads. Some color ink is used even if you only print in black or viceversa. If you printed with a color missing, you could destroy that print head from the friction of running without ink to lubricate it. That's why most printers won't allow you to print with a color missing even if you aren't using it.
If you allow a color to go empty, the residual ink in the head could clog and become permanently blocked. You would never be able to print that color again. So always replace ink cartridges as soon as they are empty.

Regarding the printer not being able to detect the size of the paper, you probably need a firmware update. Here is the support information from Kodak website.

And I have to agree with you, printers don't have a very long life cycle, but you should get at least 2 years out of it! Good luck!
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I put paper in align the guide, click on print. It doesn't print. It says it is unable to detect paper width.

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For all in one printer 3502 error code indicates that main paper tray is empty or the printer did not detect the paper., Make sure that the paper is properly inserted and paper tray is properly aligned. You can also try to clean the rollers of the printer on the fornt and at the back (Just remove first to rear access door of the printer for you to able to see the rollers at the back of the printer)

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