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Either the tape is jamed round sound head, or the door is stuck with somthing like a handle of the case on side of camera, but sounds like tape stuck, run film backward a little (not forward) as more tape will get stuck in forward motion.
You must first unplug . Take off cover and there will be a small motor with a load pully on it turn pull counter clock wise and that should remove the tape . Sometime the tape could be wrapped around the guide posts that will cause tape to be hung up.take a physical look first it could be somthing hanging it up.
thanks Doctor video www.leadingedgeelectronics.com
First of all what brand and model of camara are you talking about.any how your camara needs cleaning take it to a tech to have that done.dont attempt to do it your self.if that does not work then, you will have to replace it.