Keyboard and mouse not working when booting into OS

ok, NO PC stated, no model stated off the service tag on PC
Ok, no OS stated, no operating system stated, by you , sadly.
i will now look up you kbd spec. online. yours.
btw(bytheway): we are not HP, here, just free help..

. HP does have a real forum BTW2: ask, ?

first POST your PC model and with the OS(windows what?) they must work together as team see? the 841 is just a generic HP USB keyboard.
That Keyboard must work right on all USB jacks. did you try them all?,

did the OS, show actions/sounds installing that KBD. the sound will make a ding sound with it attached and then if on the internet you get the driver automatically using Plug and play, methods why post lacking the key facts? what PC , is it HP if yes, what model number? what OS, is it windows what, linux, or Freedos.
Tell me you are not running XP or VISTA OS, both are now dead.
Dead means also, no PnP magic, at microsoft, they turned it off.

in Europe they install many versions of the OS on PCs there, we here in gren'go land USA can not guess that ever.


Windows: (topic) only
\make sure its on the internet first. (how to do that lacking keyboard,ouch) then plug in the keyboard and for sure a USB mouse. next, using the mouse, click control panel then device manager, (more hard in XP say so if XP say so!) then see the keyboard section there click view tab and then set show hidden devices. now look here. and uninstall all keyboards seen there. first. using only a mouse. then connect THE keyboard. the PC will now be forced to use magic plug and play and the keyboard drivers are installed and now it works
best of all be internet connected or some drivers will fail.

Recap, try all USB ports. get the fresh keyboard driver now it works see?
There are other causes of failure here, OS infected, and more.
We do many tests to find it , if the above steps fail.
(we even run a live boot OS off a memory stick to see if it works)
if it does we know your windows is corrupted,
and more, ask.

Install your OS, No other solution.

it may be your os problem

Delete Setpoint, uninstall McAfee, run McAfee removal tool, reload Setpoint.

Everything OK, T will leave McAfee off my computer as thiis action has solved several other problems as well.

Turn your computer off.
Temporarily replace your keyboard/mouse with "generic" units.
Turn your computer on.
Check that the F-keys work.
Restart.
Now, do the F-keys work correctly?
Or, do you still get "keyboard failure"?

Have u tried uninstalling the keyboard and mouse under the device manager .. then reboot your computer

Hi , Whats the system configuration .Do you have access to this pc via network or remote access, if you do you can get input drivers from here and install accross the network or by remote.

Code: http://www.input-drivers.com/

my mouse and keyboard on windows xp does not work anymore any suggestions pls

It has the latest mouse driver (logitech setpoint 4.0). Before installing Ubuntu the setup worked w/ SUSE/XP using GRUB dual boot. After installing Ubuntu XP does not see the usb mouse. Even Logitech setpoint does not have the mouse setup/configuration option. It appears that at boot it does not recognize the mouse or disables it. The BIOS has the usb keyboard and mouse enabled. Currently, I have two mices one for xp and either mouse will work under Ubuntu.