Device reads cd but will not recognize a dvd - HP TS-H353B/HPBH Internal DVD Drive

If a read head burns out or the alignment has changed, the laser is inoperative. If a CD/DVD was a copy or reproduced on a computer it too may not be read. If the medium works on other devices, then the players laser may be defective.

Code 19 means there is a driver conflict such as two devices trying to use the same resources.

Try this - Control Panel - Device Manager - CD/DVD - double click the device - Driver's Tab - click
Update Drivers (this will likely do nothing) - then RIGHT CLICK the drive - UNINSTALL - REBOOT
this will refresh the default driver stack.

Normally the above will fix that issue if not work your way down through these even if you have done
them before.

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
http://support.microsoft.com/kb/314060 - a Mr Fixit

The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista
http://support.microsoft.com/kb/929461

When you insert a CD or a DVD, Windows Vista may not recognize the disc
http://support.microsoft.com/kb/939052

Your CD or DVD drive cannot read or write media - A Mr Fixit
http://support.microsoft.com/gp/cd_dvd_drive_problems

CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows Vista setup after booting from the DVD (AHCI)
http://support.microsoft.com/kb/952951

CD-R drive or CD-RW drive is not recognized as a recordable device
http://support.microsoft.com/kb/316529/

Hope these help.

Good day sir, Try to clean it with a CD lens cleaner if problem persist.I recommend replacing your optical disk drive or use it as a slave for reading CD's so that your new ODD will last long. in my opinion most DVDRAM, player etc. can read most formats except Bluray disc. using the device from reading CD,VCD and DVD lessen's the device life span.
sometimes if we rarely use the ODD its already not working.

1. When an optical drive doesn't read or recognize CD/DVD the unit is in need of replacement. Units can be straight out of the box and fail.
check the connection to the device ( cable) and the power to the unit

may be the problem with dvd drive. its not reading dvd means it lence has some problem.

Is the burned disk recognized in some other computer?

Is any "official" (purchased music CD, or purchased DVD video, or purchased Microsoft software) disk recognized when inserted into the device?

If you burn a disk on your computer, can your computer then read that burned disk?

1. Right-Click on My Computer -> Properties

2. Click on Device Manager.

3. In the list of devices, click on CD/DVD Drives.

4. Select ur CD/DVD device and right-click on it.

5. Check the Device Status (Working Properly)!

6. If required, You can update / uninstall / rollback the driver for this device by clicking on, Driver option.

7. Apply settings and close dialog box.

8. Restart the system.

if it helps tell me....tc! :)

The USB device is not recognized because the proper software for the computer to read the devices memory is not installed. Visit the manufacturers websites for drivers and software downloads and install for proper device model.

the cd player could be bad it doesn't seem to be reading anything. or your windows needs reloading because you have other programs overwriting each other and windows.too much on the drive defrag it

unless it cannot read any other CD brand, i will have to dissapoint you and estimate this cannot be resolved. diffrent kind of CD's cannot read diffrent kind of media.