Helllo, I just found you and I am hoping you have an answer for me...I have been using my kenmore l900l ( comparable to Janome 9000 , Janome contracted to Sears to produce these for Sears) for a good while now and for the most part have enjoyed it, a workhorse! BUT, my computer crashed so the family bought me a new computer but it has VISTA on it and now the Scan N Sew box won't talk to the computer to transfer designs. The problem seems to be that Vista restricts COM ports 1-4 for its own use and the scan n sew can only talk on COM ports l-4. In other words my serial port is on com 6 and the scan n sew can't understand com 6. We've installed a port mapping program to temporarily resolve comport 6 to comport 1 and the scan n sew operates fine this way but the program is $l00.00 and of course I don't want to purchase this....do you know if there is a newer program for the scan n sew that is compatible to Vista? If not do you know of any tricks to modify the scan n sew software?
Hi there, yes i have a similar problem which i still haven't fixed, i was told to get the usb-rs232 cable which didn't work i was then told to get a PSI serial card which i haven't tried as i have a laptop, but u could probally try if u have a PC. i am just going to invest in a cheap computer to run with the sewing machine
i hope this helps
Call the people who made your computer (hp, dell) and ask for a down grade to XP and that will solve most all your problems that you will have with vista. vista has built in things that you will not be able to run alot of your programs on.
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My computer does not recognise the scan'n sew. I have new computer which uses the com plug for the moniter and has usb for additional hardware. i bought a serial plug to usb adapter but still does not work. what else can i do
Thank you to all who posted, I have ended up getting an older ( free from freecycle) computer , monitor and tower and installed the program and can now access the designs and transfer them to the scan n soft and send them to the scan n soft card then inserting the card into the sewing machine and off we go...I appreciate your help. I have another issue with the machine --it works great thanks---the display panel and the light on the machine keep blinking and at times they actually go out , the machine keeps running even tho I have "blackout".... the Sears repairman in Maryland said it will cost 600.00 to fix this as I need a new board...is anyone aware of another source to fix this problem for less? Thanks,pat
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