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If you haven't been able to get the printer to print correctly after that many cleanings, it will have to be taken to a repair center for corrective maintenance. I service Brother products and you more than likely have an issue with the cleaning assembly. You can find a local authorized repair center at this link http://www.brother-usa.com/service/
**, it is not fixed. I followed instructions on Brother web site and was able to find a piece of paper near the printhead, so I removed it. The printer makes a grinding sound when it tries to print and the same paper jam error returns and can't be cleared. I beleive that the printer repair cost will be more expensive than replacing it with a different printer, and it won't be Brother brand. I probably would not be able or have the tools to do any complicated repair job.