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Remove battery off and replace after 15 minutes, if there is no response then it is possible that the software needs to be reinstalled into the phone.
you will need assistance to load an error free software from Nokia care.
while you start the phone,with one hand you keep pressing *+3 while you presss on/off buttonwith other hand.With this method you will hard reset your phone, what means that you will loose ALL personal data.
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