No "message for you" on display screen when there are new messages in the mailbox on my Norstar phone.

"Q: My Norstar Startalk, Flashtalk, or voice mail says my mailbox is not accepting any more messages. I deleted all my messages, but callers still cannot leave a message. Why?
A: Check with your voice mail administrator. Chances are another Mailbox on the system used up all the message storage space. Usually it's the general delivery mailbox that hasn't been checked for messages on a regular basis."
Frequently Asked Questions

The following discussion suggests that voicemail can be inactivated, and cab be re-activated by logging in and pressing '4'
Startalk Flash Won answer Nortel Phone System Tech Support

This says that the mailbox must be initialized.
http://www.uniquecomm.com/docs/Startalk_Flash_Quick_Reference_Guide.pdf

Your issues is forwarding and message programming, you need to call the tech in that handles programming of the system.

If the destination mailbox has existing new or saved messages, there might not be enough capacity to allow the message to be copied into the mailbox. Check the destination mailbox to see if this is the case.

Feature 981 will get you into the mailbox. You may or may not need the password though.

more than likely someone in your office left the message rather than the voice mail. to clear it press the call soft key below the screen. the screen should display who left the message with two of the soft keys labeled call and erase. press the erase soft key. it's possible the the person/s theat left the message left multiple messages. in that case repeat the procedure til all messages are canceled

Your phone may have another mailbox associated with it, like the general delivery mailbox which can be mail box 100, try logging into 100 with default password of 0000. I am assuming you have 3 digit extension, if 2 digit login into mailbox 10.

Dan

What extension? If this is set as the receptionist, the general mailbox may be lighting the lite....check the general mailbox.

If you have no messages in your mailbox then someone has accidentally sent you a message from their phone set. You can usaully clear this by using the options in the display to delete all messages or try these feature codes

The Feature button is the gray button that looks like it has a globe on it located under the display.

Press Feature #65
or Feature #1

feature 983 ... password 12000 or 1020000 generally. Hit mail box. enter mailbox #, reset password.

This could be because you have several mailboxes/extensions set up. We've had the same problem in our office.

As a result, from the phone that reads "Messages for you" you can find out which mailbox is attached to the phone.

1. Press "Feature"
The display will read: "Set: ???"

The numbers shown in place of the question mark will be the numbers to the mailbox attached to the phone.

2. Press "Feature"
Enter 981 for voice mail access

The display will read "Login: "
Enter the numbers from the previous action, and if you don't know the password, attempt to use the default passwords of 0000 or 1234.

This worked at our office. I hope it works for you.

If not? We find the site http://nortstarsupport.com VERY helpful.

If you don't know the password, but have access to the system administrator login, you can reset the password for the set you are trying to retrieve messages.

Good luck