There is online support for Sansa Express. When searching for Answers on the topic "express" it gives next list:
http://kb.sandisk.com/app/answers/list/kw/express/r_id/101834
Going to item 13 "Sansa player not recognized by the computer":
http://kb.sandisk.com/app/answers/detail/a_id/42
When the player is brand new, click on the link in the opened page in the page top or use next direct link:
http://kb.sandisk.com/app/answers/detail/a_id/42#brandnew
Else follow up the instructions as described in item 13.
Sansa Express user guide
If more help is needed just post a comment.
Going to MSC mode using the hold switch for all Sansa players:
http://kb.sandisk.com/app/answers/detail...
Goint to MSC mode for Sansa Express:
Express:
Located on the side of the device, next to the Menu/Power button. To enable, slide the HOLD switch towards the Menu/Power button.
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